play.com is good at return items

derrick

unholyangel wrote: »

The DSR allows 7 working days btw. Just to clarify.

That is 7 working days following receipt of goods to inform them, you do not need to return within the 7 days. Just to clarify

unholyangel wrote: »

However it should be noted that play.com are not in the UK, however from what i could find when i had trouble with them, they do adhere to the DSR.

Jersey have their own DSR and SoGA

JERSEY DSR

http://www.jerseylaw.je/Law/display.aspx?url=lawsinforce\htm\LawFiles\2007%2FL-37-2007.htm

http://www5.gov.je/SiteCollectionDocuments/Industry%20and%20finance/ID%20Business%20Guide%20Distance%20Selling%2020100224%20ADB.pdf

Page 1,
1.1
"Businesses that normally sell by distance means and have systems in place for trading this way (for example by having standard letters or emails that they send to consumers they deal with at a distance) need to comply with the Distance Selling (Jersey) Law 2007 that came into force in March 2008."

Page 3,
“Where does the Law apply?
2.6; -
One aim of the Directive is to ensure consumers enjoy the same minimum level of protection no matter where a supplier is based in the EU. In recognition that this requirement did not extend to Jersey, the States of Jersey approved the Distance Selling (Jersey) Law 2007, to give consumers this vital protection when “doing business with Jersey”

When does the Law apply?
2.7
The Law applies to your business if you sell goods without face-to-face contact with your consumer using an organised distance sale or service provision scheme for instance via:

The internet
Text messaging
Phone calls
Faxing
Interactive TV, or
Mail order – via catalogues, mail order advertising in newspapers or magazines.

Why must I comply with the Law?
2.8
Compliance is a legal requirement.
The consequences of not complying are outlined in Chapter 5 of this guide.



JERSEY SoGA;-
http://www.jerseylaw.je/law/display.aspx?url=lawsinforce%2Fhtm%2FLawFiles%2F2009%2FL-14-2009.htm



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Bekko

Hi has anyone got a working email for Play.com ? not sure if the one i used is still working.

sharnad

I have always found play good at returns