play.com is good at return items

truthman007

I bought an item for £7, it was not good so thought sending it back, used their website no option to return booking. Sent email no reply from them.

Called them via phone none was picking up, why they are doing like that, now i'm out of 7 days cannot send.

Virgin media charge 15p/Minute for 0844, is it worth hang on a line to waste £5 to get my £7 quid.

FannyHill

I have a mobile no landline and it's expensive calling some of these numbers on a mobile especially if you have to wait a while to speak to someone.

There should be an email address (that they actually reply to) and a snail mail address to use to contact them.

I do think some companies go out of their way to stop you contacting them about faulty item returns,exchanges,refunds or return within 7 days if not happy with item etc.

Forcing people to phone a premium no and then waiting in line is not acceptable.

8u87fhsd

http://www.play.com/Help.html?page=retn

Easy to find
Help
I want to return an item

rsykes2000

8u87fhsd wrote: »

http://www.play.com/Help.html?page=retn

Easy to find
Help
I want to return an item

How dare you come on here with your common sense and make those above look silly

trumpton

I don't buy electrical stuff from Play anymore as I have had trouble returning things. Out of maybe 6 things I have bought over a couple of years, 3 didn't work on arrival or broke fairly quickly. All were sent back, one was repaired and returned after about 6 weeks, one was refunded in full with p & p, the other they refunded the cost but not p & p. I didn't pursue it, just decided not to bother again.

On the other hand, a dvd once didn't turn up and they sent another immediately. So, okay for some stuff, but not electrical. Also, if I remember rightly, when you want to return things after you have had them a while (but still under warranty), you cannot click on it in your Order History in order to get a returns number.

gordikin

truthman007 returns! Standby popcorn wasn't wasted!

truthman007

8u87fhsd wrote: »

http://www.play.com/Help.html?page=retn

Easy to find
Help
I want to return an item

to be honest, i tried that link already that one was really annoying link, they say 'Select the item you would like to return (click a red button).' when i select the item there is no red button in there to proceed.

I know there are few genius people around here never gone thru anything in deep just telling what they see without real understanding of real problem. Bless them.

truthman007

rsykes2000 wrote: »

How dare you come on here with your common sense and make those above look silly

It is not silly, if you find something which i dont know i am happy to follow. if you think whoever post here in this forums are idiots, that shows your ignorance.

truthman007

gordikin wrote: »

truthman007 returns! Standby popcorn wasn't wasted!

No worries i never run away, you can stock popcorn for the next 2 days as much as possible.

Tubbss

Hi

I have been a Play customer for over 10 years and have had nothing but excellent service.
Use this link for help with returns. (Truthman, please read your posts before posting as they dont make a lot of sense!)

http://www.play.com/Help.html?page=ret

truthman007

Tubbss wrote: »

Hi

I have been a Play customer for over 10 years and have had nothing but excellent service.
Use this link for help with returns. (Truthman, please read your posts before posting as they dont make a lot of sense!)

http://www.play.com/Help.html?page=ret

but not provide good customer service when you want to return an item.