Taking Dell to Small Claims Court

dellvictim

Equaliser123 wrote: »

No, it puts them at risk of costs if YOU are required to prove the facts. They will use a relatively small firm to defend the claim - Geoffrey Leaver & Co. generally. To be fair, they are fairly pragmatic and will recommend a settlement pretty quickly.

Ouch - I was definitely secretly hoping they wouldn't even bother to defend it.

I think I have a good case, but what kind of costs would I be looking at if I lost for whatever reason?

Esqui

JamesY wrote: »

It's well known that nvidia 8600m cards have bump issues.

Courts don't accept "Everyone knows it", as far as I know - the same model of laptop can have very different lives, and different usage. All that it being a well-known fault can prove is that you've a good chance of things coming down in your favour if you pursue it.

But as Equaliser pointed out, if Dell admit there's a fault, that would be good enough.

BaldacchinoR

I got this info from dell.co.uk:-

1.
Dell House
The Boulevard
Cain Road
Bracknell
Berkshire
RG12 1LF


Dell Products is registered in the Republic of Ireland under company number 191034 with registered address 25/28 North Wall Quay, Dublin 1. VAT registration number is IE 6591034U. +++++++++++++++++++++

2.
Registration Details for Dell Companies in United Kingdom

Dell Corporation Limited is registered in England and Wales.
Company Registration Number: 2081369.
Registered address: Dell House, The Boulevard, Cain Road, Bracknell, Berkshire, RG12 1LF, UK.

Dell Emerging Markets (EMEA) Limited is registered in England and Wales.
Company Registration Number: 3266654.
Registered address: Dell House, The Boulevard, Cain Road, Bracknell, Berkshire, RG12 1LF, UK.

Dell Solutions (UK) Limited is registered in Scotland.
Company Registration Number: SC125234.
Registered address: 368 Alexandra Parade, Glasgow, G31 3AU, Scotland.

The laptop is around 2 years old. I doubt if you have a right to a refund or a replacement. But as I said already, you can get some legal advice from the sources I suggeted.

Esqui

Haha, you make me giggle sometimes

Equaliser123

sirmarcus wrote: »

OP....Suggest that you escalate and complain to Michael Dell, DELL CEO, via sending him an email at [EMAIL="michael@dell.com"]michael@dell.com[/EMAIL].

Good luck and hope this helps.

Suggest you ignore this.

If anyone really thinks that the CEO of Dell has this email address, then they are idiots.

dellvictim

Well, I sent my final letter to Dell Products in Dublin, and they didn't manage to deliver it! I called Royal Mail, and it should be returned to me within the next few days.

I don't know why the Irish postal service didn't manage to deliver it yet (should be a sticker on it when it's returned) - but do you think Dell are refusing to accept signed for mail?

glider3560

dellvictim wrote: »

Well, I sent my final letter to Dell Products in Dublin, and they didn't manage to deliver it! I called Royal Mail, and it should be returned to me within the next few days.

I don't know why the Irish postal service didn't manage to deliver it yet (should be a sticker on it when it's returned) - but do you think Dell are refusing to accept signed for mail?

Did you pay for International Signed For, Airsure or just the standard Recorded Signed For?

dellvictim

International Signed For. Not received it back yet