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Nationwide Credit Card new DDR problem

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Nationwide customer services tell me Nationwide have meddled with their IT systems to ensure direct debits which have not been used for a long time are wiped off their system. Unfortunately the programmers' hard work has resulted in any brand new direct debit instructions being wiped off the system, too. So you might find your brand new DDR instruction (confirmed in writing by Nationwide) has not been used to pay this month's bill as promised, and the bill will have interest and penalty fees, and possibly, I would imagine, a derogatory marker on your credit rating file, although they say this shouldn't happen. Hmmm....

If this happens to you, contacting Nationwide Customer Services is necessary to set up a new DDR, and meanwhile pay manually (eg, quoting your debit card over the phone). I imagine a regular check of your credit report via Experian or Equifax for the next couple of months would be desirable, too, to make sure that has not been adversely affected.

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  • EarthBoy
    EarthBoy Posts: 3,049 Forumite
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    edited 3 September 2010 at 8:05AM
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    It's standard bank policy to cancel direct debits if they haven't been paid for 13 months. Most banks do the same, so it's not meddling with the computer, just tidying up the records. It's unfortunate if they've cancelled new direct debits as well, though.
  • chattychappy
    chattychappy Posts: 7,302 Forumite
    edited 3 September 2010 at 8:15AM
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    [no longer pertinent]
  • noh
    noh Posts: 5,804 Forumite
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    The OP is referring to Nationwide Credit Card as the originator of the DD and is suggesting it is them (Nationwide Credit Card) that has the IT problem.
  • EarthBoy
    EarthBoy Posts: 3,049 Forumite
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    noh wrote: »
    The OP is referring to Nationwide Credit Card as the originator of the DD and is suggesting it is them (Nationwide Credit Card) that has the IT problem.

    Apologies, I must have thought I was still on the banking forum. I will amend my earlier post.
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