Phone line help

clairet707

We had our post office home phone installed beginning of June, it worked perfectly alongside our O2 BB until about 3 weeks ago when we had really heavy rain

Since then the phone has been really crackly and the BB has been very very intermittent (barely lasting 5 minutes online at a time)

Ive rang O2 and did their line tests (inc unplugging the filter and BB and plugging the phone straight into the master socket) the BB was fine and with just the phone line plugged in the phone was still crackley so O2 said it was a line problem and told me to ring the PO

I ring the PO and they do their tests which showed the line to be ok but got us an engineer out anyway as he said it could be water in the box

He came yesterday and all his tests were clear, nada nothing zip

So we are back to sq 1..

The phone is barely usable and the BB is worse than O2 access in the evenings (and we used to be on that so I know what its like! :rotfl:)

What do I do next? WHo do I speak to 0 O2 or PO

Were on O2 standard package with PO evening and weekend and are about 1.3 miles from the exchange (but it all worked fine a month ago!)

macman

If there is noise/crackling on the line then it is clearly a physical line fault, 02 are quite correct in referring you to your line rental provider.
If the engineer said his 'tests' were clear but there is still noise, then it remains an Openreach responsibility, as they clearly haven't resolved the issue and the engineer must have known that. You just have to be persistent with the PO to get OR to sort it.

Buzby

Could just as easily be internal wiring - try BB from the emergency (master) socket. Does it still hold up?