Excess endorsement after claim

sansibar

My car was recently damaged overnight with no-one in it. The owner of the car which damaged it accepted liability and their insurance company paid out. I have 6 years protected no claims discount which remains. However, I now have a £300 compulsory excess as well as my £200 voluntary excess. The car isn't worth that much. Can anyone explain how insurance companies can justify taking money on the one hand to protect a no claims discount and on the other increasing the excess? One seems to negate the other.

Quentin

If your car is worth less than £500, see if you can take a massive (whatever their maximum is) voluntary excess in return for a lower premium?

mikey72

sansibar wrote: »

My car was recently damaged overnight with no-one in it. The owner of the car which damaged it accepted liability and their insurance company paid out. I have 6 years protected no claims discount which remains. However, I now have a £300 compulsory excess as well as my £200 voluntary excess. The car isn't worth that much. Can anyone explain how insurance companies can justify taking money on the one hand to protect a no claims discount and on the other increasing the excess? One seems to negate the other.

They can't justify it, but then can make as much money as possible.
They wouldn't let you protect the ncd if they lost out overall.

dogbot

Which insurer is it? Adding an excess after a claim where no recovery was made (actual fault or just a no one to recover from claim) are usualy what would trigger this rather than one where a recovery is made. Call their customer service, remain calm and polite, explain the situation and ask what if they can remove the compulsory xs. That said.

It may be that he excess is not related to the accident, but a change in their underwriting rules - e.g. if you are a younger driver they may have decided to introduce it for all drivers of your age group.