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Insurance Certificate

CPJames19
CPJames19 Posts: 301 Forumite
edited 2 September 2010 at 3:06PM in Insurance & life assurance
Hi all,

On Friday 27th August 2010, I started a car insurance policy with Bell Insurance. I was told my certificate would be sent first class that day. As of Thursday 2nd September still no certificate in the post. Anyone know how long does a certificate take to arrive?

P.S My car has no entry on askmid either.
My advice has no basis more reliable than my own meandering experience.

Comments

  • if first class that day should have been with you tuesday at a very outside wednesday chances are it wasnt posted that day!

    have you asked them to email you a copy (if you ahve access to a printer)?
  • Certificates can be produced instantly at a push of a button. They may also be able to send you a pdf? Worth asking them.
    I am an Insurance & Mortgage Adviser
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • I was told it can't be sent electronically. Should I wait till tomorrow to complain?
    My advice has no basis more reliable than my own meandering experience.
  • Quentin
    Quentin Posts: 40,405 Forumite
    First class mail doesn't guarantee delivery.

    The post office don't accept a first class letter is lost in the mail till 15 working days after posting.
  • If they cant email it then there is not a lot you can do other than wait til it arrives by post.

    By all means ring them up to let off steam if you so wish :)
    I am an Insurance & Mortgage Adviser
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • benjaminM wrote: »
    If they cant email it then there is not a lot you can do other than wait til it arrives by post.

    By all means ring them up to let off steam if you so wish :)
    Good idea! :)
    My advice has no basis more reliable than my own meandering experience.
  • Quentin
    Quentin Posts: 40,405 Forumite
    benjaminM wrote: »
    By all means ring them up to let off steam if you so wish :)

    As bell live in the same stable as admiral, (nuff said), getting let off steam is will be something they thrive on, and could end up making you more frustrated!
  • You mean I should be patient Quinn and wait a bit longer?
    My advice has no basis more reliable than my own meandering experience.
  • Quentin
    Quentin Posts: 40,405 Forumite
    No - get on to them.

    It's the letting off steam that will be water off a ducks back to them - if you even manage to speak to anyone - see their customers thoughts: http://www.reviewcentre.com/reviews89479.html
This discussion has been closed.
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