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Scottish Power Billing sysytem failiure!!

Kronkston_2
Kronkston_2 Posts: 4,037 Forumite
in Energy
I can't download my bill as I supposed to be.

This is obviously a p*ss easy ting to fix but they will not fix it.

Will be switching else were are reporting them to the industry chocolate tea-cup OFGEM.

Comments

  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Hi Kronkston

    I will be happy to look into this for you if you wish. Are you an online customer and unable to view your bill (bare in mind new statements can take up to 3 days before you can view them)?

    Kind Regards

    Colin @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • eschaton
    eschaton Posts: 2,307
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Forumite
    scottishpower_company_representative wrote: »
    Hi Kronkston

    I will be happy to look into this for you if you wish. Are you an online customer and unable to view your bill (bare in mind new statements can take up to 3 days before you can view them)?

    Kind Regards

    Colin @ ScottishPower

    Same problem here - meter readings entered early testerday morning and no downloadable bill yet which is unusual.

    Checked all previous bills and they are the same.

    Things like this are basics - why is there a problem?
  • Pink_fluff
    Pink_fluff Posts: 490 Forumite
    Why would you go straight to Ofgem? Surely you should call Scottish Power to ask them if there is a problem or give them a chance at least to solve your issue??!!
  • Fairzo
    Fairzo Posts: 385
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Forumite
    Bills haven't been accessible for a few days.
  • eschaton
    eschaton Posts: 2,307
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Forumite
    Fairzo wrote: »
    Bills haven't been accessible for a few days.

    Kind of thing you would expect from a Mickey Mouse sort of company....
  • eschaton
    eschaton Posts: 2,307
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Forumite
    Just found this message in my SP account.... as they don't notify you about messages they could sit there forever unread.

    =======================
    Update 27th August - View my bill

    Users are experiencing difficulties accessing copies of their bills when logged into the Online Energy Service. We are aware of this and we are working on rectifying these issues. In the meantime, when you click on a bill value, you will be shown a summary of that bill instead.
    ======================

    Summary is no good, I want the proper bill for a reason. Can't believe this message is nearly a week old and scottishpower company representative doesn't know a problem exists.



    Blind leading the blind in that asylum.....
  • m0j00
    m0j00 Posts: 57 Forumite
    I checked my bills last night and they do appear to be working again.

    Cheers
  • DVardysShadow
    DVardysShadow Posts: 18,949 Forumite
    scottishpower_company_representative wrote: »
    Hi Kronkston
    Off topic, but I thought verified company reps appeared here with a different colour for their names?
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Scottish_Power
    Scottish_Power Posts: 1,263 Organisation Representative
    Hi DVardysShadow

    I have raised this with the MSE guys. Hopefully be updated soon.

    Regards

    Colin @ ScottishPower
    “Official Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • eschaton
    eschaton Posts: 2,307
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Forumite
    scottishpower_company_representative wrote: »
    Hi DVardysShadow

    I have raised this with the MSE guys. Hopefully be updated soon.

    Regards

    Colin @ ScottishPower

    No update to what the problem was?
This discussion has been closed.
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