OSpa voucher - rubbish service

jisha78

The voucher for OSpa London via lastminute.com is still on the webpage saying it is a great deal, but I've had terrible service from them - basically they refuse to let you book an appointment over the phone, but take your details, and say they will call you back within ten days. They've not called me back now since June, despite chasing, so I still don't have an appointment. They are clearly overselling and don't have the capacity to meet demand. I was given this voucher before it was advertised on this site, and I imagine because so many of us read these pages the situation is now even worse. So if you're thinking about buying this voucher, in my opinion, really don't bother.

Here's a copy of the email I just sent them -
I am writing to complain in the hope that you will finally be able to help me.

In June, my boyfriend R---- bought me the 'Exotic Treat Spa Experience' as a birthday present, voucher no. ----
I am a teacher, so I can't have days off in the week. My boyfriend works abroad, and I am with him in the holidays. So, as booking an appointment would take planning, I attempted to book the experience as soon as possible, to get a date I could use.

I first called towards the end of June, and I was informed that there were no appointments free until August. I said that was fine, I could book for Saturday 4th September. However, the lady on the phone is only able to take messages, not book appointments, and she assured me someone would call back to book an exact time.

No-one called back. On about July 22nd, I called to check whether I actually had an appointment on September 4th, as I had not been given a time. A lady took my details and said she would call me back. When she did so a few hours later, she said no appointment had been made, and she was still unable to actually book a time on the phone.

This time I was informed there were no weekend appointments left until October now. Again I advised that is ok, but I want to book an appointment in October then. However, I was told, yet again, I can't do this on the phone, and someone would call me back within ten days. I was told to wait this long.

So today it is now Monday 9th August, and I still have not been given an appointment or been called or emailed. This is really irritating now, as the voucher expires in December, and what was meant to be a relaxing experience is turning into a never ending item nagging away on my to-do list. I don't understand why I am not simply allowed to speak to someone with the Spa diary in front of them.

If I am not offered an appointment today or tomorrow, I will expect my boyfriend's money to be reimbursed, as you are refusing to offer the services bought.