Virgin Media

Kalahary

Firstly, I'm not sure if this is the right place for this so please feel free to move it if needed.


We moved in to a new flat 6 weeks ago, and found that we were in a cable area so we had no choice and had to go for Virgin Media. We signed up on the internet 5 weeks ago, and after waiting for 2 weeks of nothing happening, went it to the local Virgin Media store to ask what's happening.

They said about their own internet ordering system that basically it doesn't work and no one can track your order. If you order in the store, they can follow it and find out what is happening for you. So we signed up again in the store expecting them to be able to help us a bit more...

I don't know if anyone knows much about Virgin Media, but they have something called a Gone-Away for the previous owners. I don't understand how this is holding up the process, but something isn't clearing and until it does, we can never get what we ordered.

Another infuriating (and slightly funny) thing about the ordering process is we have been told some of the delay has been due to our address not existing, despite the previous owners having a Virgin Media bundle.

It seems they are just making up new excuses each time we speak to them to hold everything up. Is there anything we can do to about this to hurry things up?

custardy

Kalahary wrote: »

Firstly, I'm not sure if this is the right place for this so please feel free to move it if needed.


We moved in to a new flat 6 weeks ago, and found that we were in a cable area so we had no choice and had to go for Virgin Media. well yes you diid,being in a cable area doesnt mean you have to go cable We signed up on the internet 5 weeks ago, and after waiting for 2 weeks of nothing happening, went it to the local Virgin Media store to ask what's happening.

They said about their own internet ordering system that basically it doesn't work and no one can track your order. If you order in the store, they can follow it and find out what is happening for you. So we signed up again in the store expecting them to be able to help us a bit more...

I don't know if anyone knows much about Virgin Media, but they have something called a Gone-Away for the previous owners. I don't understand how this is holding up the process, but something isn't clearing and until it does, we can never get what we ordered.

Another infuriating (and slightly funny) thing about the ordering process is we have been told some of the delay has been due to our address not existing, despite the previous owners having a Virgin Media bundle.

It seems they are just making up new excuses each time we speak to them to hold everything up. Is there anything we can do to about this to hurry things up?

so whats the issue? what are they saying about the previous account?
monies due?

Kalahary

Our house doesn't have a working aerial, so to get T.V. we have to get it through cable services. Plus 50Mb internet.

And went to see them today and sorted it out so case closed. Finally.

honeybee1_3

Hope you have more luck with virgin than we have.

had it installed march 09 since then its been a nightmare, since jan 10 our phoneline has gone 8+times leaving us without a phone for 4-23days.
The BB is useless so slow, since december there's been a fault they finally admitted it in march but failed to fix it until july.

even now its not 100%, so far i've had the phone work for 10days between 12th july to now and for all the problems over the past 18month a £10 refund

Mk14:37

Kalahary wrote: »

Our house doesn't have a working aerial, so to get T.V. we have to get it through cable services. Plus 50Mb internet.

Or through Sky. Or BT. Or simply by buying a simple aerial to plug in the back of the telly.

I'm glad that you got sorted in the end, but it won't stop me saying this:

Virgin Media are a bunch of crooks and charlatans.


I signed up to VM three years ago, and took a day off work for their engineer to come and cable us up, only to be called at 7pm the night before and told that they couldn't do this as they needed permission from the council first. This was NW London !!!!!! - it's not like we were the first to be getting VM in the London Borough of Barnet!

Needless to say, not least because they told me it would take a further 6 weeks, I told them to sod off and went with Sky. However, to add insult to injury, a few months later they started to bill me for a phantom broadband connection!

I got that money back in the end, but not the wasted day's annual leave... :mad:

worried_jim

I've been with them 8 years and have had no real problems. BB was down once for an evening and I recently had a problem receiving three channels so I called them up and they replaced the box the next day. I think they are very good and very happy with them.

grai

I'm leaving Virgin because they told me the package was £36 a month and I have never paid less than £45 for the last 10 months - sometimes over £50 - because they are claiming phone calls - but I have the 18185 over-ride so I dont use their phone prices at all

also their customer services dont speak English and make stuff up off the top of their heads rather than admit they dont understand what youre asking which is VERY - well - NAFF

but I think thats the same with every company now

so basically they can shove it in October

custardy

grai wrote: »

I'm leaving Virgin because they told me the package was £36 a month and I have never paid less than £45 for the last 10 months - sometimes over £50 - because they are claiming phone calls - but I have the 18185 over-ride so I dont use their phone prices at all

also their customer services dont speak English and make stuff up off the top of their heads rather than admit they dont understand what youre asking which is VERY - well - NAFF

but I think thats the same with every company now

so basically they can shove it in October

you get a fully itemised bill for calls
so surely you can review the 'claims'?
are you using the correct number?

http://www.18185.co.uk/mobilerates.php

DCFC79

grai wrote: »

I'm leaving Virgin because they told me the package was £36 a month and I have never paid less than £45 for the last 10 months - sometimes over £50 - because they are claiming phone calls - but I have the 18185 over-ride so I dont use their phone prices at all

also their customer services dont speak English and make stuff up off the top of their heads rather than admit they dont understand what youre asking which is VERY - well - NAFF

but I think thats the same with every company now

so basically they can shove it in October

you've over paid for 10 months, did you not call up at an earlier point to query it

im with virgin and dont had an issue, been with them when they were telewest

gordikin

The above method to negotiate good deals?...what method was that?

sirmarcus

gordikin wrote: »

The above method to negotiate good deals?...what method was that?

Answer.....My method !!:):):rotfl::rotfl::):)