KIS 2011 and freezing

hethmar

I updated to KIS 2011 a couple of months back and since then Ive had problems with pages freezing, not just the net but my word processor. Ctrl alt delete did zilcho and I had to restart - losing data a few times.

I then realised if I sit quietly and wait about 30 seconds later everything goes back to normal.

After a while I sussed that this was happening when KIS 2011 was scanning or updating.

Does anyone know of a fix for this please (remembering Im a puter dumbo) .

aliEnRIK

Not sure about what to click etc. But go into the settings and change it to ONLY update at startup (Or a particular time of day your happy with) and switch off auto scan. Just scan manually whenever you wish to leave it running

Donnie

Also, make sure that you are running the latest version, currently 11.0.1.400.

hethmar

Many thanks both.

barak

Donnie wrote: »

Also, make sure that you are running the latest version, currently 11.0.1.400.

Blimey! I'm still running KIS 2009 8.0.0.506

It updates several times a day and is presumably still doing a useful job, but perhaps I should look into installing a later version. I see there's advice on the Kaspersky Lab Forum.

hethmar

I think they will stop supporting 2009 shortly.

cajef

hethmar wrote: »

I think they will stop supporting 2009 shortly.

Technical support ceases tomorrow 1/09/2010, but all AV databases will continue to be updated, I found 2010 and 2011 caused slow downs on XP and am staying with 2009 for now on my desktop, though 2011 version works fine on my laptop with Vista.