PROBLEMS WITH NTL TV TOP BOX !! HELP.

lew

Despite continually phoning NTL whose best advice is to turn the box off at the plug and switch on again at the plug point(or they `renew` the signal)the top box has problems!!!
Viewing tv is fine, using the control to set up programmes on diary, browse etc is usually a nightmare!!!It seems to continually get STUCK, telling me to `wait` and stays like that for AGES. The cure? turn it off and then on again at the plug point!Today having AGAIN phoned ntl, after 15 mins on phone basically told by them that they were `upgrading`.Other than that I am stuck with it.Personally,I do not find that acceptable, least of all when I am paying for this "service"
Does anyone have any suggestions as to what to do about the top box( besides binning it LOL)or suggestions as to get some result from NTL.
I am with NTL for phone and broadband too,and generally happy with value for money.
Thanks for any help. Sorry if this is the wrong place to post this, LINDA ??? ??? ??? >:( >:(

Lopo

Had the same problem with my NTL box also, froze completely, sometimes when it was working, the box graphics would remain on screen forever, please wait, searching, the the tv guide etc... only option was too unplug the mains, and restart the beast.

So fed up, went with sky+ in the end.

If your happy with NTL otherwise. Try this. Ring them up and say you wish to cancel the subscription because you are going for sky of some sort. They will refer you to their "anti-account closure of some sort" team who are there to entice you to remain with NTL.

They will ask you why you want to leave, just say your going for sky, they will ask have you taken a sky offer up or booked it yet, just say your going too in the next day or whatever.

They actually offered me a years free subscription to remain. I was quite surprised with that but they simply did not want to lose the custom. I indicated to them the problems I was having with the box, and they said they would get someone to sort that out pronto should I remain with them.

Try your luck.

Was a tempting offer, but went with Sky+ in the end as I had my heart set on it with the PVR and all....

Lopo

lew

Hi Lopo,

THANK YOU VERY MUCH .I had almost given up trying! However, yours was a brilliant suggestion. So,I tried it.As a result I am being given £10 off next month (I am satisfied with that) and someone will come out to look at the problem.I also now have the name of this helpful NTL guy in customer services. So any more problems and I can get back to him and hopefully pursue this matter to a happy conclusion!
So once again THANKS, Regards, LINDA.

HOW I LOVE THIS SITE,IT`S BRILLIANT. I GET SO MUCH HELP AND MANY BENEFITS.
THANK YOU MARTIN LEWIS FOR THIS SITE AND THE BOARDS,

Lopo

Hmmm,...!

Sounds like you caved in too early!! !

I did happen to have had the NTL phone line and broadband and cable tv at the time, which is possibly why they offered me the years free subscription as I had pretty much all of their services. Not sure how you compared.

£10 off one month was a bit feeble, and the problem sorted, but as long as your happy thats the main thing.

In a few months, give them a ring again, and go right to the line with the cancellation thing now that you know what to expect. I personally would not go to the same guy for assistance. Next time, once they believe you "really" are going to cancel, they will probably make you a better offer to remain. Use your best poker face down the phone! IF you end up having to cross the line, and comit to the cancellation as they dont offer you much, dont worry, just ring them back a couple of days later, as they dont do anything until 30 days are over anyway and they will very happily re-enable it. Dont chance it again after that for at least 14 months then.

Explore your options!! ! ! Educate yourself, companies provide services, milk them all!! ! !!

Muhahahahaaaa....!!! !