M&S - refund after 2 years cos didn't hit my bank a/c?

Happytosave

Hi
This is a total long shot. My OH thinks I don't stand a chance:rotfl: However, I am looking at my receipts and bank statements (having to do a huge catch up from 2008 - I know I left it a long time!) I found out that though in June 2008, M&S issued a refund receipt for some items, the refund didn't hit my bank account at all.
If I show a retailier the receipts, my bank statement and the relevant debit card, will they sort it out after this long a time?

System

i believe they keep records for 7 yrs before they are disposed of.

cyberbob

You having nothing to lose but to try.

whatmichaelsays

I'd raise this issue with your card issuer first. They should have received an instruction from M&S. If they have received one and failed to act on it, it is their problem.

Mupette

If it is the bank error, chase for interest on the money too.