acer 5810tz laptop dvd stuck in drive. help pls!

unsure

I was trying to help my daughter set up her new laptop (acer 5810tz win7 home p) and had burned two recovery disks when the third got stuck in the optical drive which then refused to open, even with paper clip inserted into emergency eject hole. I have very limited IT knowledge but as far as I can tell the computer no longer even recognises or acknowledges that it even has a dvd drive!

The acer website has been less than illuminating. The machine is less than one week old. Is there a simple solution or do I need to send it back up the Amazon? from whence it came!

Any help from kind MSErs would be gratefully received.Daughte ris away for a week and I would dearly love to have it up and working by the time she returns.

Thanks

John_Gray

The answer ought to be to use a paperclip whose wire is thick enough to just fit into the hole, and push it in straight, slowly and carefully.

Otherwise I suspect it would be a matter of 'someone' disassembling the laptop, and then it may be possible to remove the DVD. Or the drive might have to be replaced.

unsure

Thanks, I've tried the paper clip without success.

GunJack

A failure on the drive on a new lappy should mean getting it back to amazon (after calling them first, obviously). If it's new, drive shouldn't have packed up...

curtm8

hey unsure when you put the paperclip into the emergeny hole did you take the battery out and take it off charge? also it could be the driver is outdated go to start menu then right click my computer then manage then device manager then find your disc driver should be under dvd/cd-rom drivers (this may variy) then it would be some thing like slimtype i have acer extensa and then right click then update driver software then shearch automated let it run thourgh if this does not work pm me or suming and if i cannot help you i would go with his suggestion above ^^

Richie-from-the-Boro

unsure wrote: »

Thanks, I've tried the paper clip without success.

In decades I've never known [ dozens and dozens ] the paper clip not work. I've found the bog standard thin clip useless, you need one of the thicker / heavy / longer types. Go in straight, you will feel the resistance when you reach the ' seer ' and one final sixteenth of an inch and you will feel the satisfying click as the door releases.

When it clicks you may need to get a fingernail into the top of the drawer and help, this, because the usual place the disk is stuck is at an angle between the platter and the top of the drawer

I know the first time you do it is frightening, try again, you can't break anything, you will feel the the paper-clip bending before you can do any damage if you get it wrong.

Hope this helps !

unsure

Thanks all,
Wonder of wonders, turned it off overnight, started again this morning and now it works both from the eject button and the paperclip and plays dvds just fine.

I won't pretend to understand but am breathing a sigh of relief and will keep a close eye for the next few days.

Richie, I have done the paperclip trick before on my previous laptop and would agree that before yesterdsay it had never failed...but it did yesterday on this lapttop despite increasingly unsubtle and more forceful attempts! This morning using very little pressure it works.Beats me.

Richie-from-the-Boro

unsure wrote: »

Thanks all,
Wonder of wonders, turned it off overnight, started again this morning and now it works both from the eject button and the paperclip and plays dvds just fine.

I won't pretend to understand but am breathing a sigh of relief and will keep a close eye for the next few days.

Richie, I have done the paperclip trick before on my previous laptop and would agree that before yesterdsay it had never failed...but it did yesterday on this lapttop despite increasingly unsubtle and more forceful attempts! This morning using very little pressure it works.Beats me.

Good, so long as you're sorted, that's all that matters !