Help please!! Computer crashing =(

chella71

Hello there, I'm no techie but hoping there is something simple I can do to sort my laptop, it's an Aspire 8920, every time I fire it up as soon as I go to move the cursor it just freezes so that I have to manually shut it down, I can get past the sign in page but that's it, am having to type this on safe mode, driving me nuts :mad:
Any help would be soooooo appreciated, otherwise it has to go to computor hospital!!
R x

closed

Try it without the battery in

aliEnRIK

Whilst in SAFE MODE WITH NETWORKING ~

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM QUICK SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds
If anything was found then do the exact same but run a FULL scan



Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)
If you get a message that you cant write to the hosts file then Press the SHIFT key, and whilst holding it RIGHT CLICK and select RUN AS (admin)

chella71

Thank you all, much appreciated, I will give all the above a try and let you know
Regards
R x