What to do with Comet?

AQazzi

Basically on March 8th 2010 I purchased a Phillips BDP2500/05 Blu-Ray Player for £99.99 from Comet online and it was delivered to me a few days later on the same week.

Then on the 25th July my Blu-Ray player wouldn't play any blu-ray or dvd discs and would just show as 'Unknown disc'. I brought a lens cleaner to see if this would fix the problem and it didn't, the machine didn't even recognise the lens cleaner. So finally I popped into Comet on July 31st (Saturday) to see if they could get the player repaired. On the same day they booked my blu-ray player to be sent off by Phillips Manufacturer as they deal with the warrenty I have with Comet ( I know strange). The following Monday I was told by Comet that they picked up my Blur-ray for repair and wait till 17th August 2010 for it to be ready to collect. The repair shouldn't even take long, apparantly it only needs a laser replacement.

On the 16th August I phoned Comet to ask if it will be ready for the player to be picked up the following day and according to Phillips, they were waiting for a part to arrive and they could not give a date of when the repair would be done. Obviously I got annoyed so, the following Friday I visited Comet again on the matter and I was told exactly the same thing when phoning Phillips. The lady who I spoke to at Comet told me to wait till Tuesday, but when that day came, she phone me to tell me that Phillips are saying the same thing again and that she will phone Phillips for the last time before making any other decisions.

Friday (which was yesterday) I phoned her to ask what was going on and she told me she phoned Phillips, saying the same thing and now, she has sent an e-mail to the area manager to ask for authorisation for an exchange, because Phillips is obviously messing around. That day I visited that lady to see if there was any update on the e-mail, and nothing. I even asked her if she had a number to call the area manager and she didn't even phone them and just made the excuse that they don't have the number and can only e-mail. However she told me that we will get a final decision on whether I can get an exchange or not. She said that the manager has to answer to my enquiry on that day and that she promised to phone me after 5pm (which is when the manager gets off) and guess what, she didn't.

It's now Saturday (today) and I am totally sick of running around and waiting with empty words. I'm going to visited Comet later today so I can demand a refund and forget the exchange as I've obviously waited long enough and didn't get any answer, Comet are messing me around.:(:(:mad::mad:

I want to ask at this point, what can I do? Can I get a refund or an exchange today? What's my rights? (I'm so sorry my post is long)

richardjoel

I have been having a similar problem, see my post.
Help returning Blu-Ray player
Sorry cant post links.

I have been reading around and think its within your rights to at least get a 'like for like' exchange. The only problem is getting the store to agree, and not just have you wait around to get it back.

wuckfit

I've personally found Comet's attitude to customer service to be pretty appalling. Hopefully once you get this sorted you'll learn from your experience, and shop elsewhere in future even if it does mean spending a few extra quid. Sometimes an extra tenner is worth it for the piece of mind if something goes wrong. For the record, I will NEVER, EVER purchase goods from Comet again. Every time something has gone wrong I've had stress and worry because Comet have attempted to hide behind their 'Company Policy' which is, in my view, flouting the Sale of Goods Act. Even when demonstrating the fault to the supervisor he wanted to have the item sent away for the engineer to look at. I'd had the goods just over a month.

Your best course of action is to make a loud scene at the tills, refusing to leave until the issue is resolved. They might threaten to call the police, but make sure you have the number of your local trading standards handy so you can call them right away.

A month without the goods, which have failed at well below six months old, is unnacceptable. No decent reputable retailer would treat it's customers so badly. Which is why I recommend that people avoid shopping in Comet at all costs. you might save a couple of quid, but for me the peace of mind is worth much more.

**curlywurly**

Op, you have the right to demand a refund or exchange. But, as others have said, Comet don't recognise the Sale of Goods Act, so you are unlikely to get either. Currys and Dixons are the same, alas. Oh! And Carphone Warehouse.

Equaliser123

**curlywurly** wrote: »

Op, you have the right to demand a refund or exchange. But, as others have said, Comet don't recognise the Sale of Goods Act, so you are unlikely to get either. Currys and Dixons are the same, alas. Oh! And Carphone Warehouse.

Cosmic advice. No, really, cosmic.

Optimist

sirmarcus wrote: »

Suggest that you escalate and complain to Hugh Harvey, Comet Managing Director via sending him an email at [EMAIL="hugh.harvey@comet.co.uk"]hugh.harvey@comet.co.uk[/EMAIL].

Good luck and hope this helps.

This is probably the first thread I have seen you post in which you might have a point.

frs147

I experienced exactly the same with my IPOD and I'm going through the same again with a reconditioned computer I bought 30 days ago.

The computer was delivered and the mouse didn't work. It took 10 days to get a replacement mouse. I got it up and running for a few days and the display disappeared from the monitor.

Dixon's state that they will replace, up to 28 days. I looked at my receipt and I'd had the computer 30 days, I'd only had the computer working approximately half of that time. After all the problems I'd had I fully expected customer services to give me a replacement, just to keep up good customer relations. But no! They were adamant I'd have to send it off for repair, which after the previous experience I didn't want to do.

I phoned the tech guys to get their advice on exactly what was wrong. They couldn't believe it! His exact words were "This computer had never been checked before it left the factory." He even told me to phone Customer Services back to complain and push for a replacement. That I did, they put me on to the Head Office and I still had no joy.

My advice, like many others would be to shop around. There are many companies online that give the same deals, but with much much better customer care. I have certainly learnt and I won't shop again with Dixon's Curry's, Comet, PC World etc...

pmduk

Looking at the thread title the best (if not only) thing to do with Comet is shop elsewhere.