Help returning Blu-Ray player

Chimpofdoom

As in regards to number of times they can repair.

A dude I know who works in Currys (and from my own personal experience of a having a faulty product with them) says they will attempt to repair an item up to 3 times, as long as it's within the 28 day policy.

As soon as that 28 day lapses and no product has been returned/repaired to the consumer they will refund you or replace said product.

neilmcl

Sodapop wrote: »

For crying out loud, I am quoting what Trading Standards officers told me. You think I'm wrong because I can't cut and paste something to back this up? I have got my information from a reliable source - Trading Standards. If you don't believe it, that's your choice, but I think it's quite rude to tell me it's "rubbish" when I have actually spoken to people who know what they are talking about rather than looking on Google.

I did post some information above but I guess you chose not to read it.

What's rude is you continually telling others that they are incorrect with nothing to back it up other than some dubious conversation you had with trading standards. Also, the fact that, although you were adamant that "legally the can only offer ONE repair", yet you're unable to show the legislation that backs this up.

Sodapop

No, it wasn't just for mobile phones. I love the way the fact I had three in-depth convos with Trading Standards has been turned into one shady convo. All I can say is it's a sad fact that today people will only believe something if they can find it on the internet and, as I have explained, I can't post links as I'm a new user. I really don't care if you believe me or not, you don't have to be so rude. I'm not going to be checking this thread again.

unholyangel

Sodapop wrote: »

No, it wasn't just for mobile phones. I love the way the fact I had three in-depth convos with Trading Standards has been turned into one shady convo. All I can say is it's a sad fact that today people will only believe something if they can find it on the internet and, as I have explained, I can't post links as I'm a new user. I really don't care if you believe me or not, you don't have to be so rude. I'm not going to be checking this thread again.

No offense but theres a saying "if it exists.......its on the internet". As stated, there is not specific limit on how many repairs. All that is mentioned in the SOGA (which is the legislation that counts) is that the retailer must be given a chance to remedy the situation - which can be repair or replace as long as there is no significant inconvenience to the customer and it is performed in "reasonable" time. Reasonable time is not defined as it changes depending on the item/fault in question.

Obviously if it is a minor fault then you would expect it to be repaired quicker than a major fault.

And people are not necessarily undermining the conversations you have had with TS. But at the end of the day, "TS told me xxxxxx" wont really stand up in small claims. It nearly always comes down to what you can prove.