£7000 Gas Bill! Please help

JimmyTheWig

Is this bill for gas or electric or both?
On which is most of the money attributed to?

I suspect it's a "faulty" reading. Either you have read it wrong, the person who read it in November has read it wrong or the data clerk has entered one of them wrong.

Can you take a photo of the meter and post it here and someone can confirm what they believe the reading should be.
Have you got the bill through from them which shows the meter readings on them? Does what that says match what you read it as?

If the current reading seems correct then it's going to be the November reading.
Have you got your final bill from Npower? Does the last reading on there tie up with the first reading with Eon? (If not the last bill from Npower then any bill from them will help.)

If there is no record of this initial reading then they should be able to let you give another reading, calculate your average usage and extrapolate that back to estimate the correct reading in November.

I presume that your lodgers haven't been growing any <ahem> plants that require constant heat-lamps?

E.ON_Company_Representative

Hello MrLarge,

If you'd like, I can take a look at this for you? It seems a little strange but there must be some explanation.

If you want to contact me through the email address on my profile page, I'll get on it as soon as possible. Apologies, but that may be next Tuesday because of the bank holiday.

Thanks

Brian

angelizz

There is no way you could possibly have used £7k worth of electricity and gas in 9 months, unless of course you've got a cannabis factory there - in which case posting here would be a bad idea!
On a serious note, there must be a miss-read. On some meters the readout is based upon a clock - always go DOWNto the nearest number, even if the hand is closer to the above digit, this is the correct way to read the meter. If you read out the first digit incorrectly this would explain the huuuuge bill. Hope this helps

JimmyTheWig

E.ON_Company_Representative:_Brian wrote: »

If you'd like, I can take a look at this for you?

Brian, out of interest, can you do more for MrLarge than the people at EOn he has already spoken to who have arranged for the engineer to come out?

MrLarge

The 7k purely relates to the gas bill and I live there so the tennants would have had to go to a lot of effort to sneak a factory past me!

Brian thanks for the generous offer I'll come back to you shortly.

I'll post a reading over the weekend. Thanks!

foxy219

I had a guy from Eon come to read the meter a few months ago, this then generated a letter from them to tell me to expect an unusually high bill. I then rang them as I take a meter reading myself every couple of months, and wondered what the "unusually high" meant. It transpired that the guy who had read the meter had transposed the numbers in error thus making it look as though the meter had gone completely round on itself. This was easily rectified and no unusually high bill materialised. Moral of the story - take a meter reading every couple of months, and keep a note of what your last bill reading is so that you can monitor how much your next bill should be. Hope you get it sorted quickly!

garbhein

I dont know if this is helpful but where I have come across something like this before the people were being incorrectly charged on industrial tarriff and not domestic,

drc

A few years ago E.on tried to take almost £4k out of my bank account as a final payment.

Obviously I knew this was wrong so I spent ages trying to sort it out and it turned out that the original reading had been taken down wrong by the robot who came and read the meter when I first moved in. They had added a couple of digits to the meter. Anyway, I phoned my bank and got them to refuse the payment as it would have caused me to go hugely into the red even though it was E.on's mistake. They rectified it eventually but I got no apology even though it ended up with them owing ME money!

Make sure the initial reading was correct.

PNPSUKNET

Do you have a pool, jacuzzi or hot tub....

mattcanary

Has the meter been changed since Eon last obtained an actual reading?