Hijack This problem

bevan840

Having a slight problem with works computer, whenever I try to use Hijack This I get a box coming up saying:

For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file Hijack This may NOT be able to fix this.

If that happens, you need to edit the file yourself. To do this, click start, run and type: notepad C:zWindows\System32\drivers\etc\hosts
and press Enter. Find the line(s) Hijack This reports and delete them. Save the file as 'hosts.' (with quotes), and reboot.

For Vista: simply, exit Hijack This, right click on the Highjack This icon, choose 'Run as administrator'.


I've tried doing both solutions that it gives. The first solution didn't have Hijack This on so I didn't change anything, and when I Right Click the Hijack This icon it doesn't have the Run As Administrator option.

I was trying to run it as the computer is running a lot slower than it used to and wasn't sure if there was something I was missing. I've uninstalled all the toolbars that had been added without my knowledge but I am still getting a pop up as soon as the PC has logged on from Rebate Informer, even though I have uninstalled the toolbar associated with this program and the program itself, but the folder is still on the hard drive and won't let me delete it

bevan840

does anyone have any idea's?

aliEnRIK

Whilst pressing the SHIFT key, RIGHT CLICK and select RUN AS (Admin)

Browntoa

or as its a work PC its been locked down by the IT admin people

http://support.microsoft.com/kb/307882

bevan840

Thank you both, uninstalled and re-installed from filehippo and this is the report

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:18:47, on 26/08/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\AOL\1238434406\ee\aolsoftware.exe
C:\Program Files\Winamp\winampa.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
C:\Program Files\MarkAny\ContentSafer\MaAgent.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\RebateInformer\RebateInf.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Windows\ehome\ehmsas.exe
C:\ProgramData\U3\U3Launcher\LaunchU3.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60195
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.inbox.com/homepage.aspx?tbid=80150&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myaolbroadband.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.aol.co.uk/web?isinit=true&query=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AOL Broadband Toolbar Loader - {776a9d06-e178-4aa0-aee4-b4de3a64ad28} - C:\Program Files\AOL Broadband Toolbar\aolbbtb.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Easy Photo Print - {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - C:\Program Files\Epson Software\Easy Photo Print\EPTBL.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: AOL Broadband Toolbar - {e6ed7f95-e571-4f81-8757-5eb11252703d} - C:\Program Files\AOL Broadband Toolbar\aolbbtb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1238434406\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
O4 - HKLM\..\Run: [MAAgent] C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [EPSON BX300F Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIEJE.EXE /FU "C:\Windows\TEMP\E_S7C8F.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Lucianos\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [RebateInformer] C:\PROGRA~1\REBATE~1\REBATE~1.EXE /STARTUP
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1150595.exe -Update -1150595 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; MDDC; .NET CLR 3.5.30729; !!!!!!!!!!Connector.1.3; !!!!!!!!!!Patch.0.0; .NET CLR 3.0.30729; AskTB5.5)" -"http://yahoouk.oberon-media.com/gameshell/app/gameshell.aspx?carrier=-1&channel=110426757&code=115050913&device=-1&lc=en&origin=&refid=&room=6357ed0b-912b-441d-8a2e-4d8a3a5e8923&ui=bpmOuAsZae3TeIhdF2TO98iCGcI=&un=DA=YgjCbPcgRr9EH6OxLNOtbLs7HQivKVK9M3YhhVPBh7Nl8hLPkvt1d2F+2rcdFzRQNZOC8ZcAp2do6EHfqfxhog==&SD=hRThWb7pNGb/7BoXh4n2+voQbZpnW2RJrIrNfaVixg5Zb+hFqAJ1G3M25s+NtvPr&LT=1&CL=U&TO=1267854943&A=Olbf0naz8tPeBtytbjy9YyG7nro=&SA=Olbf0naz8tPeBtytbjy9YyG7nro=&ux=691196831"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: LaunchU3.exe.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game03.zylom.com/activex/zylomgamesplayer.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://yahoouk.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://www.vexcast.com/download/vexcast.cab
O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} (Image Uploader Control) - http://www.mypix.com/uk/uk/importer/ImageUploader4.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\iEvony\Skype4COM.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Windows\system32\AERTSrv.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Epson Point of Service Log Service (EpsonPOSLog) - SEIKO EPSON CORPORATION - C:\Program Files\EPSON\EPSON Advanced Printer Driver 4\EpsonPHLog.exe
O23 - Service: Epson Point of Service Port Handler (EpsonPOSPort) - SEIKO EPSON CORPORATION - C:\Program Files\EPSON\EPSON Advanced Printer Driver 4\EpsonPH.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: QueryExplorer Service - Unknown owner - C:\ProgramData\QueryExplorer\queryexplorer115.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12839 bytes

bevan840

Browntoa wrote: »

or as its a work PC its been locked down by the IT admin people

http://support.microsoft.com/kb/307882

there isn't an IT dept here, there's only 1 pc, the only people who have access to it is me and the 2 managers, but they download toolbars and whatever they feel without worrying about virus'

aliEnRIK

TICK and FIX these in hijack ~
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1238434406\ee\AOLSoftware.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1150595.exe -Update -1150595 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; MDDC; .NET CLR 3.5.30729; !!!!!!!!!!Connector.1.3; !!!!!!!!!!Patch.0.0; .NET CLR 3.0.30729; AskTB5.5)" -http://yahoouk.oberon-media.com/gameshell/app/gameshell.aspx?carrier=-1&channe l=110426757&code=115050913&device=-1&lc=en&origin=&refid=&room=6357ed0b-912b-441 d-8a2e-4d8a3a5e8923&ui=bpmOuAsZae3TeIhdF2TO98iCGcI%3D&un= DA%3DYgjCbPcgRr9EH6OxLNOtbLs7HQivKVK9M3YhhVPBh7Nl8 hLPkvt1d2F+2rcdFzRQNZOC8ZcAp2do6EHfqfxhog%3D%3D%26 SD%3DhRThWb7pNGb/7BoXh4n2+voQbZpnW2RJrIrNfaVixg5Zb+hFqAJ1G3M25s+Ntv Pr%26LT%3D1%26CL%3DU%26TO%3D1267854943%26A%3DOlbf0 naz8tPeBtytbjy9YyG7nro%3D%26SA%3DOlbf0naz8tPeBtytb jy9YyG7nro%3D&ux=691196831
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game03.zylom.com/activex/zylomgamesplayer.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://yahoouk.oberon-media.com/Game...onGameHost.cab
O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://www.vexcast.com/download/vexcast.cab
O23 - Service: QueryExplorer Service - Unknown owner - C:\ProgramData\QueryExplorer\queryexplorer115.exe


Id recommend removing the AOL TOOLBAR and RAPPORT (Both are system hogs)

Id also recommend checking for nasties ~
Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds

Donnie

The most obvious things on first glance is Rebate Informer and the fact as you say, Toolbars.

aliEnRIK

Donnie wrote: »

The most obvious things on first glance is Rebate Informer and the fact as you say, Toolbars.

Yeah, not sure about that rebate file
Seems to be some form of conversion software?
Id be removing it anyways

bevan840

Ok, fixed those ones Rik, I did Malware this morning as it takes 3 hours, deleted what it came up with and used CCleaner after. I will have to do Malware again in the morning as it takes 3 hours! (And I finish in 30 minutes)

I've uninstalled Rebate Informer from the Control Panel but it's folder is still on the hard drive, everytime I delete it it asks for permission, I'm signed on as Admin anyway, allow permission, then it pops up saying it couldn't delete?

Deleted AOL toolbar, but because it is a business PC employer would prefer keeping Rapport as we do a lot of confidential work online

aliEnRIK

Open malwarebytes, goto LOGS and post the WHOLE of the last log (No need to re run)

Try using REVO to force uninstall rebate