Groupon mess up again

ilovebritney55

I've just sent the following email to Groupon - not a happy bunny!


To whom it may concern,

Following my submitted email request (acknowledgement below), I would like to stress that I called asking to speak to a manager three hours ago and was told that I would get a call back. I'm still waiting.

I am very unhappy that I've paid for a service which had an incorrect description, and would like a refund to be made today. As per my original email, the Leeds Groupon deal today was for a service that could take place 7 days per week throughout September, and when it came to booking the deal, I've been told it's available for 4 nights at the end of September only (all Wednesday/Thursday). Having booked a hotel separately to complement this deal, I am now further out of pocket and not a happy customer.

I spoke to a member of staff in your so-called customer service department, [Name], who didn't seem to mind that you weren't meeting trading standards and couldn't give me either: a) an immediate refund, or b) a time when a manager could give me a call back.

Whatsmore, please find an excerpt from your own website:
"Incredible customer service

"Like you, we’ve suffered through hour-long "transfer-athons" with customer service departments, or waited days for an e-mail reply to a simple question. If you contact us, we&’l do what it takes to make things right - and we&’l do it fast."

Please could you sort this mess out as soon as possible - I am waiting for a call back on [number].

:mad:

ilovebritney55

Result!

Groupon just called (after I posted my not-so-nice email (see above) on their facebook page); someone (I assume in Marketing) said they’d get back to me ASAP and a guy’s just rung to say sorry. They’re giving me my refund (should receive it by Tuesday), crediting my Groupon account with £10 and they’re letting me keep the voucher as well!