Been in an accident. This is what i've done. Is it ok?

Sirbendy

Curious as to what probs there are supposed to be with Albany Assist? They were excellent with me when someone wrote my car off. New semi-auto golf to my work, next day. Signed the CDW, drove car for a week, handed it back and got behind the wheel on my new one. Totally painless, very friendly.

Lum

Maybe getting confused with Drive Assist who perform a similar service. They were alleged to deliver the hire car, hurry the customer through the sign-off and checking process without a proper check being performed, then stinging them for "repairs" for scuffs or scratches which then didn't actually get fixed so that they could pull the same trick next time.

talk2alex

Sirbendy wrote: »

Curious as to what probs there are supposed to be with Albany Assist?

I didn't have a problem with them per se. Their initial call sounded ok, but if you google 'Albany Assist' their overall rep is pretty bad.

TBH, I just wanted to avoid a credit-hire type agreement. I didn't want my NCB to be under scrutiny & I didn't want to have to pay any excess.

It's in Albany Assist's interest to drag out the claim until the end of time so I figured that was a good enough reason not to go with them.

Fair enough though if you've received a good service.

dacouch

talk2alex wrote: »

I didn't have a problem with them per se. Their initial call sounded ok, but if you google 'Albany Assist' their overall rep is pretty bad.

TBH, I just wanted to avoid a credit-hire type agreement. I didn't want my NCB to be under scrutiny & I didn't want to have to pay any excess.

It's in Albany Assist's interest to drag out the claim until the end of time so I figured that was a good enough reason not to go with them.

Fair enough though if you've received a good service.

Here is an Albany credit hire problem that has just come on MSE

https://forums.moneysavingexpert.com/discussion/2688007