Garage sheared bolt while fitting alternator - who is responsible?

property.advert

I sure as heck would not have paid any excess labour charges because some stupid grease monkey messed up.

gilbert_and_sullivan

Fair charge IMO, the joys of car mechanics.

If they'd done the job for free and compensated you for down time they'd still be abused by some here...those who's glass is always half empty.

vaio

optimus_primera wrote: »

......and broken bolts always seem to be made of the hardest meral known to man .......

Nah, the broken easy-out left in the stud is the hardest metal in the world

datostar

vaio wrote: »

Nah, the broken easy-out left in the stud is the hardest metal in the world

Not to mention the broken HSS drill bits jammed in the stud before you get to the easy-out stage.

Trebor16

Would it not be the case that if the bolt broke whilst they tried to remove it that the customer would bear the cost of the work (assuming there was no neglect by the mechanic) but if they damage it during refitting it is down to the garage?