Ikea help!

roseydosey

Hi,

My first post please be patient! On the 30th July 06 we paid/ordered for a kitchen from Ikea, delivery date given was 14th August. However, the order arrived on time except for the sink water drainer. I rang up to enquire why it was not delivered and was advised it is on order and should be delivered by 15th September. I wasn't happy about the long wait as I had arranged for the kitchen to be fitted before September and I didn't have the time to go to the store to pick one up. Ikea called a couple of days later and advised that I had not paid for the item. I had paid about £1k for my order so went through the order list and found the item number it cost £15 and I had paid for it. Funnily, enough the customer services thought it was an unpaid item and could not explain why they did not have it in their list.

I was offered a free sink water drainer instead and told it will be delivered in a couple of days. No apology, I was not happy with being told that I hadn't paid for it I had the receipt/order list confirming payment! I let that go, as I don't like disputes/complaining. However, two weeks later and no sign of the damn thing. We went to Ikea to pick it up and complain.
The guy at the customer services desk looked at my receipt and placed it on his desk to look up my details. Meanwhile, another customer services girl comes to our desk and decides to use the card payment machine for her customer. So, picture this I'm standing there with my husband this couple are called over and asked to type their PIN number for payment whils we are standing at the same desk. We weren't asked if they could use the counter at the same time. I mean the courtesy/privacy zone was totally invaded. I could tell clearly what the other couple's PIN number was. Next thing I know they have left the till with my receipt!

The sales girl refused to acknowledge she had given my receipt to her customers and instead accused me of mislaying (sp) it. The customer services guy dealing with my complaint spoke up and said no the receipt was on the desk and I had not touched it. The supervisor came in and went to get a copy of my receipt. She eventually came back with a photocopy of the receipt. The sink drainer was never posted it was in the store with my name! No acknowledgment of what had gone wrong in the store that day....or the fact it was implied I had not paid for the item! All I was given was a £5 voucher. I'm not happy with this as I felt intimidated by the sales girl because she had the audacity to come over to our counter again to use the card payment machine no apology or excuse me. Manners don't cost a thing. She spoke very loudly so that she could make herself heard to everyone in the store when I told her to respect the courtesy/privacy zone and just laughed at me with her colleagues!

Help what should I do? The supervisore was not very helpful and just towered over us (we were sitting down waiting for her) instead of sitting down with us to hear our complain. It was very intimidating and upsetting that she did not think us worthy of paying proper attention to. Sorry its long.