experian

char22

hi

i signed up for the trial on experian got what i wanted to see then cancelled. but i can still get access to it. does this mean they haven't cancelled me or do you still get the full 30days trial even if you cancel right at the begin

thanks

aj3001

Looks like it will expire after 30 days

char22

thanks for your help

F_T_Buyer

I got my experian report, and have just canclled. They said it will expire at the end of the trial period.

They didn't fill me with confidence that they will cancel it as it was only verbal, I was wondering if they are doing the classic, "yeah it will be cancelled on.." and then don't cancel it hence charge you. Anyone had this?

I'll ring again and ask the status of my account, if they say it isn't to be cancelled i'll give 'em an ear full.

Astaroth

Didnt the terms and conditions say that the cancellation must be done by writting/ email? I know I emailed them to cancel it and they confirmed it by email back so I had it in writing in case they had "forgotten" to cancel it on their system

C_Ronaldo

where do you get the link from to cancel

SpendCurber

F_T_Buyer wrote:

I got my experian report, and have just canclled. They said it will expire at the end of the trial period.

They didn't fill me with confidence that they will cancel it as it was only verbal, I was wondering if they are doing the classic, "yeah it will be cancelled on.." and then don't cancel it hence charge you. Anyone had this?

I'll ring again and ask the status of my account, if they say it isn't to be cancelled i'll give 'em an ear full.

I cancelled by email just before the expiry and they still charged me. I wrote a snotty email and they refunded the same day.

YorkshireBoy

Astaroth wrote:

Didnt the terms and conditions say that the cancellation must be done by writting/ email? I know I emailed them to cancel it and they confirmed it by email back so I had it in writing in case they had "forgotten" to cancel it on their system

Section 7c of the T&C's states...

Your cancellation must be communicated by contacting our Customer Service department by telephone (see Contact Details)

Clicking 'Contact Details' returns...

E-mail: CustomerService@CreditExpert.co.uk

Customer Service Freephone: 0800 656 9000 (Mon-Fr 9am-6pm, Sat 9am-1pm)
Fax: 0115 976 8975
Address: PO BOX 7710, Nottingham, NG80 7WE

I also confirmed my verbal request via both e-mail and fax, having seen reports on MSE of their, shall we say, amnesia!

ex-egghead

They're actually really good about refunds.

I've had the free trial twice now and forgot to cancel it both times! They've refunded the amount straight away no questions asked, no hassle. They're a great company.

sofa_surfer

how did you get twice the free trial?