On Direct Debit but card keeps on mounting up!

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Hi, some advice please!

With Barclaycard, have been on DD paying their amount each month but the balance on my card has gone up and up!

TBH, yes I should ve noticed earlier and done something about it but it still doesnt strike me as fair. Am i in ANY position to complain? If so , how?

Thanks:beer:

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Paying their amount ? Which amount? Minmum payment?

    Which card is it?
    Are you still using the card?
    Do you have PPI?
    Have you taken out cash on the card?

    All the above may help explain it.
  • dingobat1
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    Paying their amount ? Which amount? Minmum payment?

    Which card is it?
    Are you still using the card?
    Do you have PPI?
    Have you taken out cash on the card?

    All the above may help explain it.

    Yeh sorry that would help would it...apologies

    OK its a Barclaycard, still have the card ( although it is obv over the limit currently) I use it as in I pay for it ( it hasnt defaulted )
    Cash.. I do try not too, if i have it would ve been 18 minths ago now.

    PPI, not sure can check, but my main gripe is that I pay the amount requested by DD ( albeit the min amount DD) and STILL it is in arrears ( and is actually growing). It isnt HUGE amount but the principle as much as anything grates me!
  • big_Daddy_Dave
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    can you pay more than the minimum?
  • dingobat1
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    can you pay more than the minimum?


    I can yes, In fact if it wasnt for the 130 in charges I could probably pay the balance off as only £260. Just feel that I have been lulled into getting into this situ with the £130 over this 260. Would ve much rather have had a reasonable / sensible min amount which would ve avoided these charges being added.

    Is there anything I can do about this ? should i complain? Would it do me any good and if I should, what angle should i take?

    thanks
  • ILW
    ILW Posts: 18,333 Forumite
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    Best bet would be to stop going over the limit.
  • dingobat1
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    ILW wrote: »
    Best bet would be to stop going over the limit.


    So that ll be a "no, there would be no reason to complain to BC then?"

    thanks guys
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    Looks like your cash is causing the balance to grow. It's stuck behind your purchases attracting a higher rate.

    Your min payment SHOULD be reducing the overall balance, albeit slightly. But to do this, the min payment is calculated on retail, not cash. The don't have to take your cash into account.

    As others have said - pay more and definitely being it back under limit to avoid more fees. But you can try phoning up and telling them that your balance keeps rising despite no new transactions. They may reduce your rate and even refund some interest as a result. But they're not obliged to as they're undoubtedly playing by the rules.

    Let us know how you get on.
  • Fiddlestick
    Fiddlestick Posts: 2,339 Forumite
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    dingobat1 wrote: »
    Is there anything I can do about this ? should i complain? Would it do me any good and if I should, what angle should i take?

    No.

    The literature and your Terms and Consitions will clearly spell out the consequences and the length of time it will take to clear the balance if you only ever make the minimum payment.

    There is no point complaining as the onus is on you to keep an eye on this.

    Sorry to be blunt.
  • fozmcfc
    fozmcfc Posts: 3,098 Forumite
    First Anniversary Combo Breaker PPI Party Pooper Debt-free and Proud!
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    If your credit rating is still very good, you could apply for a balance transfer card with a certain amount of months with no interest. List of cards below.

    http://www.stoozing.com/0fees.php

    I was in a similar position with my Egg card. I applied and got accepted for a Virgin card which offered 0% for 16 months at the time. You do pay a small fee for the transfer but such a card would pay for itself in a few months of not having to pay interest.

    If you can't apply for such a card, then the best thing to do is cancel the card, so the APR cannot be increased and you cannot be tempted to use the card anymore. Then basically set about clearing it.

    If you are struggling in general with debt, then post up a thread of the debt free wanabee board. Post an SOA (statement of affairs) and there are plenty of members who can give advice/support on reducing your spending.

    It sounds like things have got out of hand and you are now at the stage where you either do something now or you will end up in serious financial bother.
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