2yr Old TV - Broken

Liz_and_John

We purchased a TV 42LG6000 in July 2008. Last friday evening 20th Aug we noticed a red vertical line on the screen. We spoke to LG and they told is the tv was unrepairable.. So we went to the retailer Curry's and quoted the Sale Of Goods act 1979...... We have been told that we must prove that this fault was there at the time of sale.... Can this be proven... and what is our next step... Please help

cyberbob

You will have to pay for an independent report to prove the item was not fit for purpose. I must admit going into any shop all guns blazing quoting SOGA is never going to get them on your side.

Have you done any research to find out if this is a problem with LG TVs. If you do I would then be pushing LG for resolution as if this is a known fault your more likely to get action there.

Liz_and_John

We are trying to establish whether the fault we have is a common problem with LG... Seemingly it is... We have a full vertical line of red dead pixels on the screen... Would an engineer beable to prove that this was a fault at the time of sale...

booter

cyberbob wrote: »

You will have to pay for an independent report to prove the item was not fit for purpose. I must admit going into any shop all guns blazing quoting SOGA is never going to get them on your side.

Have you done any research to find out if this is a problem with LG TVs. If you do I would then be pushing LG for resolution as if this is a known fault your more likely to get action there.

You're right cyberbob, an independent report may well be needed, but not to show fitness for purpose, for satisfactory quality. SOGA talks about durability - would it be reasonable for a new TV to last only 2 years? It may depend on whether it was a showroom model, for example. An independent report may also be required to prove that it was not (as loads of retailers try to say) "customer misuse".

Find out (if you can) exactly what the fault is. Write to Currys explaining the fault (keep a copy of the letter and send by recorded delivery) and explaining that you do not believe that the TV was of a satisfactory quality, and give them a time limit to get back to you. If they don't, or you receive a negative response, then get in touch with your local Trading Standards - they may be able to assist in negotiations on your behalf. Alternatively, you could try the manufacturers and see how good their customer service really is! I hope this makes sense! Good luck!

monkeyhead1

hi our sony bravia £600 tv we bought 5 months ago has broken down ,the repairers tell us the board needs to be replaced.obviously we are not impressed having shelled out this money.any chance of a refund?

derrick

monkeyhead1 wrote: »

hi our sony bravia £600 tv we bought 5 months ago has broken down ,the repairers tell us the board needs to be replaced.obviously we are not impressed having shelled out this money.any chance of a refund?

Not your problem, you have had it for less than 6 months

SoGA;-
"48A Introductory
(3) For the purposes of subsection (1)(b) above goods which do not conform to the contract of sale at any time within the period of six months starting with the date on which the goods were delivered to the buyer must be taken not to have so conformed at that date."

Consumer Direct;-
"Thanks to the new European Regulations, UK law now offers greater protection for consumers against products which develop faults within the first 6 months. The assumption is now that if it breaks down within this time period it cannot have conformed to the contract specification when purchased and you have the right to an automatic repair or replacement."


WHICH;-
"six months... and counting
If your claim is about a problem that arises within six months of buying the product, it's up to the retailer to prove that the goods were fit for purpose – or 'as described' – when it sold them. It is also responsible for proving that the problem was caused by you (for example, because you had an accident with the item that damaged it). Beyond six months, it's up to you to prove that the problem was the retailer's."



.

monkeyhead1

thanks derrick,so theres a good chance of a refund then?the retailers now repairing it for us but were concerned it will break down again and would rather our money back and try a different shop.and to think i bought it for the world cup,its done about as well as england:(

derrick

monkeyhead1 wrote: »

thanks derrick,so theres a good chance of a refund then?the retailers now repairing it for us but were concerned it will break down again and would rather our money back and try a different shop.and to think i bought it for the world cup,its done about as well as england:(

You have agreed to a repair, so you are stuck with it, if it breaks again the reatiler may want to repair again, if it goes a third time then I think you would have a justification to ask for a refund, but you will not get what you paid for it,(depending how the retailer feels), as you will have had some benefit from it and it is at the retailers discretion, you have had it for 5 months now so I doubt if you will receive a full refund, but as it is being repaired you now have to have it back as you have agreed this action, if it goes again in a short time ask the retailer to refund or swop.


.

rtho782

The retailer can choose a "first level remedy", which means repair or replacement.

Only if those fail do they have to offer a "second level remedy", which generally means refund.

You can't simply insist on a refund.

LJW_2

Liz_and_John wrote: »

We purchased a TV 42LG6000 in July 2008. Last friday evening 20th Aug we noticed a red vertical line on the screen. We spoke to LG and they told is the tv was unrepairable.. So we went to the retailer Curry's and quoted the Sale Of Goods act 1979...... We have been told that we must prove that this fault was there at the time of sale.... Can this be proven... and what is our next step... Please help

I have the exact same problem with my Samsung TV, also bought at Currys in July 2008! How odd!

Not sure what we are going to do about it and was looking on this site for advice.

Liz and John what did you do?

Samsung isn't LG is it?