Can I SAR the FOS?

Laitty

Hi

Just a quick question. We've had our appeal on the mis-sold PPI rejected by the FOS adjudicator. We'd like to now pass this actually on to the Ombudsman. However, before we do so, I would like full disclosure on all paperwork involved in the complaint held by the FOS.

Therefore, I wasn wondering whether I can issue a Subject Access Request against the FOS? Or is that just something that can be done to financial/credit companies?

Obviously, I realise that there would be a charge involved.....but as they holding my data, presumably I would be correct in stating that I want a copy of it?

TIA for your responses.

dunstonh

However, before we do so, I would like full disclosure on all paperwork involved in the complaint held by the FOS.

They dont have to give it. Just as the information you give is not necessarily provided to the other party. You should always assume information is passed between both sides but
it is up to the FOS if they wish to or not.

robbedofmymoney

data protection

The Financial Ombudsman Service is covered by the Data Protection Act 1998. This legislation places legal obligations on us when we process personal information about individuals.
We know that the personal and financial circumstances of people who refer complaints to us can be very sensitive, and we handle people's details with care and discretion. We respect the privacy of people who use our service, and we keep personal information about complaints secure and confidential. Where we need to exchange information about complaints with other relevant organisations, we do so with strict regard for the law.
The Data Protection Act allows people to make an application to access the personal information about them that we process as part of our work. To make an application for personal data under the Data Protection Act, there is a charge of £10 – to cover the administrative costs of handling the request. Applications for personal information under the Data Protection Act are called "subject access requests" and are dealt with at the Financial Ombudsman Service by our legal team.

this is from the FOS website, i hope it helps, currently they are not subject to the freedom of information act.

mutron_2

This is pretty interesting and good to know!