Virgin Media E-mail

TwistedPsycho

Hi guys,

Just doing a straw-poll here, but for those of you who have Virgin Media for your ISP and use their e-mail; have you found that it takes longer to receive e-mail since they moved over to the "GMail" system?

I never had a problem before.

Because of my employers firewall I would often e-mail home (things like weblinks, small chunks of text, etc) from my generic work account. I would then check on my smartphone that it was received, which it usually was.

Now though, it can take a few hours. I thought it could have been the works servers, so I have tested this about a dozen times at different time of day, sending from a free email provider to my Virgin email and an e-mail on a domain I pay for. Only once did Virgin Media manage a reasonable time-frame that I have come to be used to from them over the years.

tronator

TwistedPsycho wrote: »

Hi guys,

Just doing a straw-poll here, but for those of you who have Virgin Media for your ISP and use their e-mail; have you found that it takes longer to receive e-mail since they moved over to the "GMail" system?

I never had a problem before.

Because of my employers firewall I would often e-mail home (things like weblinks, small chunks of text, etc) from my generic work account. I would then check on my smartphone that it was received, which it usually was.

Now though, it can take a few hours. I thought it could have been the works servers, so I have tested this about a dozen times at different time of day, sending from a free email provider to my Virgin email and an e-mail on a domain I pay for. Only once did Virgin Media manage a reasonable time-frame that I have come to be used to from them over the years.

Have a look at the full email headers. There are a few "Received:" lines from the email servers it passed including the time. These lines you have to read from bottom to top. It might give you a clue where the email spent the most time.

To find out how to view the email headers have a look here

http://www.emailquestions.com/full-email-headers/

John_Gray

In recent months the Virgin Media POP3/SMTP email system has suffered a number of intermittent problems which their techies seem unable to resolve once and for all. Emails might not be available for a period of time up to 24 or 26 hours, but usually shorter. Some users think that some incoming or outgoing emails have been lost.

Webmail has been more reliable, which leads to the conspiracy theory that Virgin Media is trying to get users to move off SMTP/POP3/IMAP and onto webmail exclusively...

spiro

Also VM have not fully completed the transition from their own servers to GM servers for all their email accounts (@ntlworld etc).

TwistedPsycho

John_Gray wrote: »

Webmail has been more reliable, which leads to the conspiracy theory that Virgin Media is trying to get users to move off SMTP/POP3/IMAP and onto webmail exclusively...

or stop their loyal customers needing a VirminMedia.com email address and going elsewhere......... ??

custardy

weirdly i can get an email on my desire (to a VM address) before i get it at the PC