Bike broken within a week. How should I deal with this?

xxdeebeexx

Ds got a new bike last Sunday and already the chain has come off 5 or 6 times and the wheel has slightly buckled. Ds is a plodder and rides a bike a bit like an old man so it certainly hasn't been mistreated.
Now, this is the problem. DH took the bike back to Halfords this morning and they replaced the buckled wheel from an ex display model that was on sale. Now that we've looked at it again the gears on the replaced wheel are not right as they seem to wobble as the wheel goes round and now the rear breaks aren't working!

I am worried that because DH accepted a repair this morning we have blown the chance of getting the complete bike replaced.
How should we continue from here please?

The bike is also covered by the Nationwide 100 day purchase protection plan.

TIA

Dx

Allan87

You have to give the retailer the opportunity to resolve the issue so take the bike back and ask them to inspect the brakes.

molerat

The rear cassette wobbling is quite normal on low end bikes. Take it back and get the brakes sorted. What size wheel is it ?

Equaliser123

Allan87 wrote: »

You have to give the retailer the opportunity to resolve the issue so take the bike back and ask them to inspect the brakes.

No you don't. If the item is faulty, then, given the very short period between purchase and problem, it can be rejected and a refund sought.

Allan87

Equaliser123 wrote: »

No you don't. If the item is faulty, then, given the very short period between purchase and problem, it can be rejected and a refund sought.

Which is in essence a resolution of the issue. I wasn't referring to the product but the OP's reference to a PPP.

Freddie_Snowbits

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:
Halfords

xxdeebeexx

molerat wrote: »

The rear cassette wobbling is quite normal on low end bikes. Take it back and get the brakes sorted. What size wheel is it ?

The wheel is 26''.
The cassette is wobbling on the replacement wheel even before it has been used by DS!

Will I be given a refund if I ask for one?

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:: rotfl:
Halfords

Freddie_Snowbits Any suggestions of where else to buy a bike would be fab.

Dx

smcaul

xxdeebeexx wrote: »

Freddie_Snowbits Any suggestions of where else to buy a bike would be fab.

Dx

Noooooooo, don't go asking Freddie any serious questions, especially not at this time on a Sunday. He will have been in Brenda with the dog and duck - oh wait, no, no, that should be in the Dog and Duck with Brenda!!!!

Halfords

Hi there,

If you have no luck with the local store, please contact customer.services[at]halfords.co.uk and they will be able to help with your enquiry.

Hope this helps.