Excessive administration fee

incubusaurus

Thanks to all who replied. This is my final post on the subject, so I'll finish with a few extracts from my previous posts, as I feel that some of the points I have made may have been missed:

The issue is that the fee seems somewhat excessive.

Alas, it was an unfortunate mistake, and one which has cancelled out any savings made by using an inexpensive broker.

She said that she doesn't recall the type of dwelling being mentioned on the printed documentation or certificate that she received, so she may not have been able to spot this mistake after the web process was complete.

For me, it's a slightly tricky call - I don't mind paying for my mistakes, but I don't like being ripped off either - and I'm sure my mum feels the same way.

I really should have run through the quotes a little sooner! The sample data I entered gave a price of £310.30 with the dwelling as a sited caravan, and £266.70 with the dwelling as a house. That's a £43.60 difference, leaving £16.40 for admin fees, which is much more acceptable. I do feel rather stupid now.

After having seen the price difference on their site, I'm inclined to say that this was a fair cop gov!

lisyloo

Also, by cutting out the broker/adviser you are taking on the responsibility they would have for getting it right along with the liability if its wrong.

I just wanted to point out to lurkers that this not only applies to administrative mistakes resulting in charges.
It also comes into play when non-disclosure (either advertant or inadvertant) is noticed during a claim.
This can have far reaching consequence like having a claim turned down and/or being refused insurance and having to declare it forever.

I think people need to recognise the risks they are taking if they use their insurance policy as a experiment for learning new technology.