Washing machine, flood and electrical help!

pandora205

I'm having a bad technology day here.....

Having just returned from holiday with masses of washing (and DD due to go away again tomorrow morning), the washing machine flooded. I checked the filter at the front and detergent drawer and no problems there. The water is coming from underneath at the back.

Unfortunately, although I mopped up as much as I could (it was about an inch deep in the utility room) the water seems to have travelled up into the electrical system, as the power fused last night on that circuit. I've removed the fuse (I have a separate one for the room).

It's a newish Bosch machine (January) so I tried to call customer service yesterday but didn't get through, so I've logged a callout request but probably won't hear until tomorrow.

So, my immediate problem is that there is washing my ldaughter needs for tomorrow trapped in the machine which is locked. If I turn the power on the fuse blows again. I've read the manual and there is an emergency release, which I've located it but can't seem to shift (I think it's the piece of red plastic that hangs down). Am I pulling the right thing? I've used a pair of pliers to try to hold and pull. The release is under the flap at the bottom: I've drained the hose. The instructions say 'Pull the emergency release with a tool and release. The washing machine door can then be opened'.

Am I doing it right?

Thanks

macman

You didn't say which model?
Two possible problem areas:
1) debris in the pump (coin, bit of wire etc). Normally accessed on a Bosch by undoing the threaded cover bottom right on the front (have something ready to catch the water that comes out) Then you can remove the impeller and see if it's blocked. It must be able to turn freely.
2) kink in the drain hose-visually examine it by pulling the machine out if necessary.
However if you've flooded the circuitry then it really is a job for the engineer.

pandora205

macman wrote: »

You didn't say which model?
Two possible problem areas:
1) debris in the pump (coin, bit of wire etc). Normally accessed on a Bosch by undoing the threaded cover bottom right on the front (have something ready to catch the water that comes out) Then you can remove the impeller and see if it's blocked. It must be able to turn freely.
2) kink in the drain hose-visually examine it by pulling the machine out if necessary.
However if you've flooded the circuitry then it really is a job for the engineer.

Thanks for the response. I've checked the debris and it's clear. I couldn't see a kink in the drain hose but then I can't actually pull the machine out as is it so heavy. Oh and the model is a WAS28469GB.

I have however managed to open the machine and get the washing out at last (though it's doubtful it will be dry for 3am when we have to leave for the airport.