free delivery & gifts no min spend @ dotty P's.

Katyag

Yeah i got my order today and no shampoo and conditioner either.

bella4uk

Just the aussie sample for me...does anyone know the source of this code so I can complain?

trinnylilac

bella4uk wrote:

Just the aussie sample for me

me too

emmiemac

Only the aussie for me too. Very disapponiting.

I phoned the customer services minutes before placing the order and she said the offer was definately still on (20th Sept)

Not sure where we stand with promotions that say "whilst stocks last"

would be interested to know if people who made larger orders still got theirs (my order was £3)

Will be writing a letter of complaint

kittykate_2

I got mine today. I ordered some knickers. I got the aussie sample with it but nothing else. Very dissappointed.

truly1

Got order today, with Aussie sample and thats it. Phoned customer services (laughable title) was given an apology but told that it does say on website that offer is subject to availability. Shoddy.

yorkshirepudding_4

if enough of us complain surely they will send out something? i'm hoping for a £5 voucher myself. i don't think its unreasonable since the free shampoo and conditioner was a main factor in me placing the order and the fact that there wasnt even an explanation or apology on the despatch note, plus the awful customer services staff. come on guys, don't just moan about it, get on to them and let them know you're not happy!

emmiemac

yorkshirepudding wrote:

if enough of us complain surely they will send out something? i'm hoping for a £5 voucher myself. i don't think its unreasonable since the free shampoo and conditioner was a main factor in me placing the order and the fact that there wasnt even an explanation or apology on the despatch note, plus the awful customer services staff. come on guys, don't just moan about it, get on to them and let them know you're not happy!

I agree

Not too sure where to send a letter but the customer services email is [EMAIL="customer.service@arcadiagroup.co.uk"]customer.service@arcadiagroup.co.uk[/EMAIL]

I for one am going to email them!

yorkshirepudding_4

i sen my email to the email address on the top of the despatch note i think it was feedback@dorothyperkins.com or .co.uk i can't remember, i dont know which was is best to email as the arcadia group have loads of shops so i dont know which you'll get a better response from

Danni19

I have just complained to the 'feedback' address - I'll let you know if anything comes of it.

xx