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Use of MSE Callchecker

I was recently switched by Pipex (Talk Talk) from "CPS" to "Wholesale" tarif without notification with the result that all 1280 override calls, BT-free and BT-chargeable, now appear as charges on my Pipex bill. I am therefore switching providers though I get the impression that disabling the 1280 override is now commonplace. If so, do the cost advantages from using the various call providers recommended by MSE (Dialaround, 18185 etc) still apply? Is there any point in using 1280 as I have been doing in the past? Is there a "new" strategy in the changed circumstances ...?
Telegraph Sam

There are also unknown unknowns - the one's we don't know we don't know

Comments

  • OldGreyFox
    OldGreyFox Posts: 1,403 Forumite
    edited 22 August 2010 at 2:11AM
    Its not that 1280 does not work,basically it does nothing when your call supplier uses BT Wholesale WCLI to route its calls as the calls are already on the BT network, and therefore, it is impossible to go back to BT as your already there.

    You can still use indirect access codes like 18185/1899 etc from your BT Line if your calls are on WCLI, and you can still use suppliers like dialaround but calls to their access numbers will be at your call suppliers rates which may be dearer then BT..
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    edited 22 August 2010 at 7:23AM
    I have read on here that former CPS Talk Talk customers who were similarly switched have (via the Talk Talk forum) demanded to be switched back to CPS - and succeeded.

    As a result, use of 1280 has been restored and, because 2 calls/month via BT possible again, free Caller Display and/or basic 1571 returned.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • In my case I have decided to switch both calls and line rental to O2 who told me that they also disallow 1280 overrides (in return for a generous number of free 0870 calls per month). So I will have no contact with BT in future. I suppose that the pragmatic solution will be to continue to use the MSE callchecker numbers for UK 0871 etc and international calls, with or without the 1280 which will probably not affect the outcome, and hope for the best ... There doesn't seem to be much of an alternative!
    Apart from which I wouldn't inflict the Pipex Accouts / Credit Control Dept on my worst enemy.
    Telegraph Sam

    There are also unknown unknowns - the one's we don't know we don't know
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