Talk Talk should be Joke Joke

binnie

I have been a Tiscali customer for years with no problems but I use BT for line rental and calls.
About a month ago I received a telephone call from Talk Talk who then persuaded me to change over to their line rental and tv package. This was promised for the 13th August where an engineer was meant to come on that day and install the router and tv recorder.
No-one turned up, and BT had already cut my landline off on the 3rd August. I had already notified talk talk that this was going to happen , and was told there shouldn't be a problem.
After countless emails and mobile phone calls (at a premium rate), I still have no phone line and now Talk Talk inform me there it;s nothing to do with them as my account number is a Tiscali one and they cannot access my account.
:mad:

Whenever I log onto my account it always has Talk Talk as the header. So I'm confused as whether I am talking to Talk Talk or Tiscali.
I have received correspondence from them with the header as Talk Talk, but the customer code they say is Tiscali.
I thought that with Talk Talk being the new owner of Tiscali there wouldn't be any problem. So be warned.
Can anybody help me please as I am getting to the end of my tether.

Inactive

Try posting this in the " Telephone " section, you will get a better response.