Gym charges.

the_pieman_2

My wife and i are members of the same gym. My wife has just descvered that the gym has been charging her an extra £10 per month. She contacted the gym to sort out the problem and was informed that they had increased her monthly fee in order to pay for maintenance work they have had done. What can she do, they say that there contract allows them to increase there charges at any time, but this can not be legal? can it? They are refusing to refund the money or drop the extra fee.

Sandoval

Tell us who they are.

the_pieman_2

LA Fitness in Brighton

Sandoval

They've increased her fee but not yours?

the_pieman_2

yes, although months and months ago they sent us both letters saying they may increase some memmbers fees, they didn't increase mine, and there was no further notifications about hers untill she saw her bank statement.

unholyangel

the_pieman wrote: »

yes, although months and months ago they sent us both letters saying they may increase some memmbers fees, they didn't increase mine, and there was no further notifications about hers untill she saw her bank statement.

If paying by direct debit i believe they need to give you notice if the amount debited is going to be different - otherwise you can get a refund via the direct debit guarantee.

As for the raise, even if their contract allows it, i belive it needs to be under a certain % of the amount paid otherwise they need to inform you and allow you to cancel without penalty. I had a similar issue with Virgin Media and low and behold, after complaining to them and TS, i now get my services for the same price i was paying previously!