We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

WeFightAnyClaim

runciman94_2
runciman94_2 Posts: 8 Forumite
in Reclaim bank & credit card charges
I am having problems with gettin 252.00 back from we fight any claim. I cancelled within the first 14 days and spoke to mr skinner on the 20the july who advised it would be 30 days. Today the money is still not in my account. I called again spoke to Mr Skinner again who said it will be 30 days from today as the refund was not signed off. Asked why he did not do it on the 20the when first spoke he couldnt answer that. I have wrote letter after letter to this company but never recieved anything back. Is there anywhere else i can complaint about this and get something done as this has incurred me with 155.00 bank charges now.

Comments

  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    edited 20 August 2010 at 10:55AM
    How did you pay the company? If by card, perhaps the card issuer can help you.

    Otherwise, I would think about issuing a letter before legal action, and then possibly a summons.

    However, even getting judgement may not mean you get the money back. Make sure they actually have any assets before you waste any more money over this matter.

    Oh, and mitigate any losses (such as ongoing bank charges). Even if you win judgement and get paid the original debt, a failure to mitigate your losses wont hold favourably with the judge in any request for anything extra.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • nanna58
    nanna58 Posts: 971 Forumite
    wonger if fos can help?
    form filler extrordinaire
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    nanna58 wrote: »
    wonger if fos can help?

    I very much doubt it.

    The FOS are there to to settle individual complaints between consumers and businesses providing financial services. Whilst this covers many aspects such as banks, insurance, credit cards, mortgages, etc I don't believe it extends to reclaim agents as they don't offer any "financial service".

    The FOS may be able to help with whatever bank or credit card claim the OP originally approached the agent about, but the formal complaint procedure of the business converned must first be followed.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • nanna58
    nanna58 Posts: 971 Forumite
    Just a thought as Fos are helping me right now they truly are lovely to speak to
    form filler extrordinaire
  • dunstonh
    dunstonh Posts: 121,177 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    nanna58 wrote: »
    Just a thought as Fos are helping me right now they truly are lovely to speak to

    The FOS are there as an independent adjudicator to deal with complaints with an FSA authorised company when you have reached deadlock.

    Claims companies are not regulated by the FSA and the FOS has no remit over them.

    edit: oops, just noticed Premier said the same thing earlier.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Common_Sense_2
    Common_Sense_2 Posts: 415 Forumite
    you can always complain to the ministry of justice - https://www.claimsregulation.gov.uk/consumers.aspx
    We've spent decades teaching people about their rights, but nothing about their responsibilities.
  • marshallka
    marshallka Posts: 14,585 Forumite
    nanna58 wrote: »
    wonger if fos can help?
    I take it you mean FOS helping in the claim back of whatever the OP was hoping to claim back with help of the claims company and not help in getting the OP's money back from the claims company?
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354K Banking & Borrowing
  • 254.3K Reduce Debt & Boost Income
  • 455.3K Spending & Discounts
  • 247.1K Work, Benefits & Business
  • 603.7K Mortgages, Homes & Bills
  • 178.3K Life & Family
  • 261.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture