Printer DOA - Who is responsible

mikey-mike_2

i suspect anything other than an individual consumer is treated as a buusiness

millypede

Sorry I forgot about the B2B side of things, there is a law, the unfair contract of term 1978 that allows mail order companies to state that they are pureley a stockist a supplier and have nothing to do with the products warrenty, ill see if I can pull that up from some were, it been a while since I have thought about it so the wording might be wrong, so might the date, but I remember it on T&C's

smcaul

I seem to remember as well that if it was a business to business purchase then the normal cover offered under the SOGA etc is not relevent. My Xerox colour laser printer was playing up the other week and I just got straight on to them about it and left the supplier out of it - but then that was purchased through my Ltd Co. If it was bought by me as an individual then I would have gone straight back to the seller. Sometimes it is worth me buying items as an individual and then claiming the money back from my own company as an expense as I get better consumer protection.

mikey-mike_2

yep says he typing on a laptop bought by me then sold on to my company

phill79

Thanks for all your advice, it makes very interesting reading.

Something I would like to know though is this:

If this printer was bought from a company who ONLY deals with schools, would this make any difference, bearing in mind the warranty that they gave (28days) and the holidays when it was meant to be delivered.

Thanks again.

A_Nice_Englishman

phill79 wrote:

Thanks for all your advice, it makes very interesting reading.

Something I would like to know though is this:

If this printer was bought from a company who ONLY deals with schools, would this make any difference, bearing in mind the warranty that they gave (28days) and the holidays when it was meant to be delivered.

Thanks again.

Would that be the company with a two-letter name? If so it's one that I deal with a lot. They do advise customers to unpack and test equipment promptly and if the school had done so the company may well have replaced it themselves or dealt with the manufacturer on the school's behalf.

Get the school to speak to their account manager (and not otder equipment to arrive in the holidays if there's not going to be anyone there to check it)

phill79

A_Nice_Englishman wrote:

Would that be the company with a two-letter name? If so it's one that I deal with a lot. They do advise customers to unpack and test equipment promptly and if the school had done so the company may well have replaced it themselves or dealt with the manufacturer on the school's behalf.

Get the school to speak to their account manager (and not otder equipment to arrive in the holidays if there's not going to be anyone there to check it)

The printer was ordered before the holidays, but since this company deals with schools then, why did they despatch it during the six weeks holidays. Surely they should have at least accepted that there may not be anyone in to take delivery, especially to a primary school and started their DOA warranty from the date it was actually delivered.

A_Nice_Englishman

phill79 wrote:

The printer was ordered before the holidays, but since this company deals with schools then, why did they despatch it during the six weeks holidays. Surely they should have at least accepted that there may not be anyone in to take delivery, especially to a primary school and started their DOA warranty from the date it was actually delivered.

Sorry of this sounds harsh, but:

Most of my deliveries are in the holidays since that is when I do my installations. Many schools are the same so the company would not consider it unusual to have a delivery date in the holidays, especially for an order placed days before the end of term.


You had an immediate replacement and the school have not been inconvenienced any more than they would have been had the delivery actually been made early this term.

When you order with the two-letter company on the Web you are given the option to specify a delivery date later than the earliest possible. I imagine it is the same for telephone or fax orders.

As long as the school remember to specify a date next time the problem should not recur.