BG threatening court action

BritishGasWorker

<G> I have a stalker..

masonic

BritishGasWorker wrote:

<G> I have a stalker..

Erm, I think you'll find I was here a long time before you came along.

So, you insult another poster, then when someone comes in to defend that person, you insult them too! And you work for British Gas, you say? :rotfl:

BritishGasWorker

What I was stating in the post, there are set procedures and guide lines, if someone wants to speak to a manager, if that staff member is saying they had to wait half an hour, they are either one of 3 things..Telling porkies and they did not work for the company,,,,2 They do not listen to others when they are advised on the management transfere guide lines, 3... They did not care for the customer and just thought what the hell..

The guide lines for the company is that the frontline staff are there to help the customer, offer correct advise and to do what is needed to keep the customer happy as long as it does not compromise rules and regs..
If they want to speak to a manager they have 2 option.

1> If there is a que to get thru to a manager in the CLT team, and that the que is longer than 30 seconds they should pass onto there team manager who will generally be within reach, if there team manager is not available then they need to take details and pass to them to arrange a call back that day.

2> If its after 6pm and cust requests a manager they need to pass too there team manager to raise a CLT call back which will be done within 24 / 48 hours.....the calls backs will be done 95% of the time within 24 hours, if no answer we call again, no answer again we send a letter..

These guide lines are simple and easy to follow, if staff choose not too follow these simple guide lines they are removed from the company if it is found to be happening on a regular basis.

rosscobley

no disputed read needs to be raised as said. When Southern sends the cos read to bgas they will not resend it again until six weeks have gone by. For some reason Bgas have just made up a read and sent it out with out waiting for a read from southern. Its been happening a lot... As said there is no point in southern and Bgas disputing the read as it is below the limit. Bgas shoud just change it and rebill... If they wont then ask Southern if they will send a disputed read. As said it should not really be done because its below the limit but i can be done.

alikat_3

BG, have to be one of the worst UK companies. A couple of years ago one of their door knockers kicked my gate off it's hinges because I refused to change my electricity to BG.

Recently with high prices & advice to change supplier, plus a short term memory loss, I changed to BG, nothing but hassel, billed me instead of direct debit.

I paid one bill thinking it was total, went into hospital & when I came out had another bill, phoned them & agreed to pay Tuesday the following week, as my bank account was slightly lower than my bill. The day before payment was due & agreed I recieve a letter threatening court action + £10 for letter. So I phone & I am met with a complete idiot at other end of phone, who tells me £10 charge will stand.

I told him he had no right to charge me £10 as it did not refleft costs BG had incurred.

So I've now moved from BG & I'm going to write them a letter & charge them £10 for it.

BritishGasWorker

Hi Alikat,,, i am concerned about your post, as a promise to pay should have been placed on the account and if you kept to that you should not have received a telemessage, however in regards it take usually over a month of non payment to get a telemessage..so not sure on whats happned...

Sorry you had an experiance with BG, however I have found with several people i have helped on here what they tell you is not always what truly happned..

tomstickland

British Gas have appalling customer service in my experience. Possibly the worst I've experienced and getting simple things done seems very hard.
I'm starting to wonder whether a few pence per unit might not be worth it.

BritishGasWorker

Tom no disrespect meant here but BG have over 14 million customers....we aint the worst company and infact we are one of the top for the lowest industry complaints..yes things are not great at the moment, but people dont seem to realise that they may have a problem now, but they have been provided years of no problems, these troubled waters will settle soon............<prays>

melbury

Further to my post on 7/10, have still not heard anything from BG regarding the situation.

Yesterday received another letter threatening court action again.

Is it worth writing again, or will it just be a waste of time?

Saw Watchdog tonight and they really got a lot of stick about their complete lack of customer service. Meant to make a note of the mans name who appeared on the show - think it was Tuller or something like that, but don't know what position he has with BG. Does anyone know? Might be worth writing to him personally.