PPI stage 1

debbieblueeyes

Hello to all,Im a bit confused about stage 1 claiming ppi,do i send the fos questionare with a covering letter or just a letter or just the fos questionare.If its just a letter there is no template so what do i write.I have read through all stages and its only stage 1 im confused about :huh: any advice will be great please,thank you,

di3004

debbieblueeyes wrote: »

Hello to all,Im a bit confused about stage 1 claiming ppi,do i send the fos questionare with a covering letter or just a letter or just the fos questionare.If its just a letter there is no template so what do i write.I have read through all stages and its only stage 1 im confused about :huh: any advice will be great please,thank you,

Hi there

You complete the questionnaire and keep copies in case you need to refer to it later on, and send to whoever set up and sold you the policy. The FOS recently issued these for this purpose for customers to make a reclaim, and these are in replacement of the first template letter.

They have 8 weeks to respond, and sometimes they will write and ask for more time, that is fine.

hope this made things clearer for you now.:)

Good luck.

di3004

Forgot to say, you can do a covering letter if you want to, for instance if you need to give them further information, or if you run out of space on the form.
But this is optional.

Good luck.;)

debbieblueeyes

Oh i see all clear now thank you,Will post on the forum when i get my reply

di3004

debbieblueeyes wrote: »

Oh i see all clear now thank you,Will post on the forum when i get my reply

With pleasure debbie, and the best of luck.;):)

debbieblueeyes

just one more question i dont have the insurace policy number,i have the loan account number.Ive looked through all the paper work i have(i kept everything i was given at the start of the loan)but there is only one account number,is the insurance policy number absolutly nesseccary?

di3004

debbieblueeyes wrote: »

just one more question i dont have the insurace policy number,i have the loan account number.Ive looked through all the paper work i have(i kept everything i was given at the start of the loan)but there is only one account number,is the insurance policy number absolutly nesseccary?

Hi Debbie

The account number covers for both, so write the account number.;)

debbieblueeyes

di3004 wrote: »

Hi Debbie

The account number covers for both, so write the account number.;)

Thank you again di3004,:T.

di3004

debbieblueeyes wrote: »

Thank you again di3004,:T.

I know this can be a confusing issue, but with the ppi being added within the loan, an account number is just for that actual account if you know what I mean?;)
And your very welcome.:)