Quinn Car Insurance

Show_352

Hi Everyone,

I'm wondering where I stand on an insurance policy I 'dont' have with Quinn.

I took out there car insurance on 22nd March of this year but then phoned to cancel it 2 hours later as I had a better quote. I was told I would have to pay a £30 cancellation fee which I agreed to. I was told I would still receive my proposal form and direct debit confirmation as it had already gone into process, but all I had to do was send it back saying you want to cancel it.

I sent it back on the 31st March, the day after I had received it all, and thought nothing more of it. Then today I was checking my internet banking and noticed that Quinn had taken out the following:

24th March - £192.55 / 22nd April - 22nd July: £77.03 a month.

That amounts up to £320.67 they have taken from me on a policy I had cancelled on the phone and by post. I plan on calling them first thing tomorrow to ask for my money back (minus the £30 cancellation fee), I was wondering has anyone else had an issue like this and what was the outcome?

Thanks guys.

raskazz

I imagine many people have had a similar experience as Quinn are one of the worst motor insurers in existence. That was a lucky escape you had there in cancelling it.

Just ring them and politely explain that unless they issue your refund by CHAPS transfer then you will raise a complaint and are aware of your right to refer complaints (after a certain amount of time or after the insurer gives you a final response) the the FOS.

turts2008

Quinn are absolutely skint now, I thought they were only reinsuring people in Ireland.

http://www.honestjohn.co.uk/news/tax-insurance-and-warranties/2010-03/quinn-direct-in-administration

http://www.guardian.co.uk/money/2010/mar/30/quinn-car-insurer-administration

For younger drivers and provisional drivers I'd recommend Admiral.

Show_352

I actually calculated it wrong, it was £500.67 they owed me.

So I called them up this morning and explained the situation. After 5 minutes of silence and button bashing on her keyboard, the arrogant witch then informed me that my policy was still waiting to be cancelled. Seriously, 5 months after I had cancelled it and still nothing has been done, how many cancelled poilcy's must they have to have a 5 month waiting list!!!

I've been told I have now been put on high priority and they will refund any money taken from my account. Should I call them back on Saturday morning asking for my money or wait and see if they get back in touch with me?

eschaton

Show_352 wrote: »

I actually calculated it wrong, it was £500.67 they owed me.

So I called them up this morning and explained the situation. After 5 minutes of silence and button bashing on her keyboard, the arrogant witch then informed me that my policy was still waiting to be cancelled. Seriously, 5 months after I had cancelled it and still nothing has been done, how many cancelled poilcy's must they have to have a 5 month waiting list!!!

I've been told I have now been put on high priority and they will refund any money taken from my account. Should I call them back on Saturday morning asking for my money or wait and see if they get back in touch with me?

Also worth bearing in mind that it has taken you 5 months to notice that they have being taking money from your bank account.

Unbelievable.....