We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

creditfile.com- help!

Options
I signed up for the free trial period last month.
I still haven't been sent my user name and log on, and so have not even accessed my credit file yet.

Is this a scam? I am usually so careful with these things! I am really annoyed!

Today I have logged onto my internt banking - I check every day- and they have taken £5.99 out of my account!!!! - But I have been checking everyday for signs of a direct debit or standing order, which I was going to cancel before the first payment was taken - I was only interested in the free trial period and getting an up to date copy of my file.

!!!!!!?!
How do I cancel this when there is nothing to cancel by my bank? Can they just debit my account with no direct debit? I am really nervous that they are going to do this every month!

I have e-mailed the customer services e-mail address asking to cancel my account, I am currently awaiting a reply.

Any idea pelase? Thanks
Rome wasn't built in a day

Proud to be facing my debts

Money For Nothing: About to commence

Comments

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.