deposit when holiday cancelled.

Ian_W

adviceforall wrote: »

Maybe she should do what most people do for holiday accommodation is that the final balance is paid 8 weeks before the holiday start date, ( some do less weeks) but 8 seems pretty standard then it gives the owner 8 weeks to try and re-book that week,

Not in the circumstances the OP describes, cancellation 11 days before commencement. In those circs, I'm sure you'd keep the whole amount if you can't re-let, same as I would have done when we were letting.

The point I'm making that if you run things the way you do (and I did) the OP would have lost all the rental money anyway so would be worse off than now. I don't think lady concerned is being unreasonable in asking for more, but unlike you or I the way she does it makes it more difficult for her to collect.