ps3 repair rip off?

burnadebt_2

I took my ps3 to my local pc repair shop to fix a recurrent auto shut down issue, considered to be an over heating problem.
They said they send them away for £85 fixed with a 3 month garauntee.
So we sent it off and a (good) few weeks later it came back. We collected it and paid the £85. We tested it very breifly and it seemed to be ok. We then sold it on.
The buyer returned it with the same issues. We went back to the repair shop and they said that as they had tested it themselves, it must be a different problem and we will need a new mother board costing more than what it is worth.
Now it is way over the 3 month period but now we are stuck with a faulty console and no money, i i am increasingly angry that we paid for a repair that either wasn't needed or didn't work!
Where do i stand on visa chargeback at his stage??

adam.mt

Since you're outside the guarantee, IMO it's up to you to prove the company didn't do their job properly if you want a refund.

3 months is sufficient to consider it your acceptance of the repair. Sorry.

Either right it off or get an expert opinion - commission an independent report; if it agrees with your view then you can claim for it's cost from the company in addition to a refund/correct repair.

[Deleted User]

Hi all,

Guarantees DO NOT override your rights under the Sale of Goods Act or in this case the Sale of Goods and Services Act - google these for more info. A repair should be carried out with reasonable care and skill. IMO get a 2nd opinion from another repair shop or even the manufacturer and take it from there. If they find a different problem then chances are you have a valid claim, although if trader unwilling to resolve the issue then the only recoruse if the small claims court. Google Consumer Direct and you will find advice and template letters.

For Visa chargeback you will need to show that you have a valid claim against the trader.

Good luck.

adam.mt

rugbyscottie wrote: »

If they find a different problem then chances are you have a valid claim

Think you mean "same problem"; if it's now failed due to something different from the original repair then obviously they don't have a case.

[Deleted User]

adam.mt wrote: »

Think you mean "same problem"; if it's now failed due to something different from the original repair then obviously they don't have a case.

Err... no. The point I was making was if they find a different cause of the reported fault then the arguement could be that the original 'repair' was unnecessary or they attempted to fix something which was not faulty in the first place. As I said it depends what the report says "and take it from there".

Equaliser123

rugbyscottie wrote: »

Err... no. The point I was making was if they find a different cause of the reported fault then the arguement could be that the original 'repair' was unnecessary or they attempted to fix something which was not faulty in the first place. As I said it depends what the report says "and take it from there".

Suspect the report to prove all of this would massively outweigh the cost of a new PS3.

scottishblondie

rugbyscottie wrote: »

Err... no. The point I was making was if they find a different cause of the reported fault then the arguement could be that the original 'repair' was unnecessary or they attempted to fix something which was not faulty in the first place. As I said it depends what the report says "and take it from there".

The previous fault and whatever is wrong with it now could be unrelated, even if the symptoms are the same. Proving that there is a different fault now doesn't prove that the previous repair was wrong.

adam.mt

rugbyscottie wrote: »

Err... no. The point I was making was if they find a different cause of the reported fault then the arguement could be that the original 'repair' was unnecessary or they attempted to fix something which was not faulty in the first place. As I said it depends what the report says "and take it from there".

Maybe, but time has passed and the PS3's been significantly used since the original repair. Thus, it's valid that the PS3 fails once due to fault A, that gets repaired, and then it fails later due to fault B. Just because fault B occurs doesn't mean fault A wasn't also valid!

Makes much more sense the way I said. Your scenario doesn't prove the repairer didn't do their job properly (which is the claim), whereas mine does.

Try and think it through properly! :cool:

burnadebt_2

It has not been used at all since repair. The buyer tried it and it didn't work straight away. It seems highly unlikely that a new fault developed in days that appears the same as the original. The reason it has been so long was we dragged our heels getting it back to the shop due to holidays and then totally forgetting about it!
It has been turned on twice since recieving it back - but yes, it is still out of time frame although we originally challanged it within the 3 months. It;s only since then that i have been seething that we are stuck with it and £85 worse off - not including the postage nad ebay faffing when we were hoping to gather some funds, we have ended up out of pocket and someone else has had their pocket lined for what seems like no work what so ever. Ohhh it makes me so angry just thinking about it!

loadbang

Electronic components should not fail over a short period of time. I'm an electronic engineer. Capacitors do wear out, but they usually have a minimum of 10 years, other components shouldn't just fail, they are more durable than this. If it is overheating, then there must be a defect, as others do not overheat. I'd get another person to look at it. It's obvious the product is not durable, so go back to your retailer and claim under the Sales of Goods Act.

I'm guessing it is the older, fat PS3?

If it is, and failing going down the route of getting it repaired, go to the retailer you bought it from and ask for a full refund or damages as Sony removed the 'Other OS' feature. This allows you to install third part operating systems on the console. Sony advertised Other OS as a feature with the older PS3. Some retailers are sying "well don't upgrade the firmware", however this means you cannot play newer games, blurays or connect to Playstation Network as you need the newer firmware. Claim that the PS3 is no longer fit for purpose as it no longer functions as described when sold.

Most retailers are giving full refunds. I know people who have returned theirs to Amazon or Game.

Some have taken their retailers to the small claims court and won over Other OS. Some are suing for millions, and America has a class action lawsuit files that is yet to go to court.