Car nightmare - help needed please!

liberty10_2

Hi
Please be gentle - this is my first thread after having the weekly emails for the last few years!

We have a Citroen Picasso and in January this year we were told that the turbo charge needed replacing - a cost of £1800. After two weeks it failed again and the garage replaced it, it went a third time and the garage asked us to go halves with them on the cost of trying work on the engine and replacing the turbo charge - which we agreed to as they said that we would have a 12 month guarantee.
Now it has failed again and the garage said that the engine needs replacing £4000. They say that as we didn't have the car serviced at a Citroen garage we are to blame for the engine failure.

We are left with a car that we still have finance on and a possibility of having spent £6500 on repair bills.

the repair bills so far have been paid for by credit card - another member suggested that I post here as finanace is involved - I have contacted the finance company and they will not help.

verityboo

How old is the car and when did you purchase it?

Have they given a specific reason why the non Citroen servicing caused the failure - incorrect oil?

purplejac

well first of all the finance company will not help thats standard procedure, what garage did you put it into to get the turbo fixed ? is it a desiel or petrol ? are they trying to say its not the turbo thats at fault that its the engine now ? Who told you the turbo was knackered ?
just so we can clarify the problem a bit better.

Your warranty should still be alright so long as you get your book stamped by the garage that was doing the work even if its not a citreon dealer

Sandoval

purplejac wrote: »

what garage did you put it into to get the turbo fixed ? is it a desiel or petrol ?

Do you see many petrol turbo Picassos then?

liberty10_2

verityboo wrote: »

How old is the car and when did you purchase it?

Have they given a specific reason why the non Citroen servicing caused the failure - incorrect oil?

Hi
Thanks for the response - yes you are right they are claimin incorrect oil, however when the turbo charge was replaced the engine should have been flushed through with citroen oil so really shouldn't have gone again?
The car is only five and a half years old - with 66k on it.

liberty10_2

purplejac wrote: »

well first of all the finance company will not help thats standard procedure, what garage did you put it into to get the turbo fixed ? is it a desiel or petrol ? are they trying to say its not the turbo thats at fault that its the engine now ? Who told you the turbo was knackered ?
just so we can clarify the problem a bit better.

Your warranty should still be alright so long as you get your book stamped by the garage that was doing the work even if its not a citreon dealer

Hi
Thanks for the response - the car was repaired at a citroen garage and its a diesel engine.
They are saying that it is the engine now due to oil starvation from using incorrect oil and poor servicing - which was done at a reputable garage, just not a citroen garage.

We have the service book stamped.

liberty10_2

Judas wrote: »

Dependent on age etc you are likely liable for the repairs; what Citroen probably mean is that as it wasnt maintained with them they arent going to contribute to the repair as they may have otherwise done.

Regarding the Turbo repairs; you could try and argue these werent necessary but you would have to show neglience on the Garage behalf to get anywhere here; if the turbo was faulty or needed repaired or this was the most common/likely fault then you don't have a case.

I'm going to hazard a guess you are yet another victim of long term rip off finance on 4/5 year old cars who doesnt think it through. You really should avoid financing cars over five years old especially long term as they will develop faults etc which causes situations like this.

Hi
Thanks - you are right. Isn't hindsight a wonderful thing!

ENGINE_CENTRE

Im assuming that your vehicle is a 1.6 hdi picasso.

1. Have you ever noticed that the engine was overfull of oil?
if Yes either your injectors are leaking or your dpf filter isnt regenerating correctly, either way diesel is leaking into your engine sump, overfilling it and once overfull being pushed up the non return pipe of your turbo and allowing the engine to run on its own oil.

2. Did the garage only change the turbo?

if Yes they should also have changed the oil feed pipe and the banjo bolt ( this has a gauze inside it which becomes blocked) the engine sump should have also been removed and the oil pump scavenge pipe cleaned or replaced.

one of these will surely have caused the primary problem but unfortunately you now have the secondary failure of the engine

4743hudsonj

ENGINE_CENTRE wrote: »

Im assuming that your vehicle is a 1.6 hdi picasso.

1. Have you ever noticed that the engine was overfull of oil?
if Yes either your injectors are leaking or your dpf filter isnt regenerating correctly, either way diesel is leaking into your engine sump, overfilling it and once overfull being pushed up the non return pipe of your turbo and allowing the engine to run on its own oil.

2. Did the garage only change the turbo?

if Yes they should also have changed the oil feed pipe and the banjo bolt ( this has a gauze inside it which becomes blocked) the engine sump should have also been removed and the oil pump scavenge pipe cleaned or replaced.

one of these will surely have caused the primary problem but unfortunately you now have the secondary failure of the engine

Good advice but your advertising a company by the looks of it so you will need MSE's permission to post or you will just get marked as spam (your username)

OP garages often use incorrect oils as frankly, they dont care (and they usually only stock 2 oils as its cheap that way). Any bad effect will be long term so it wont cause them any issues. I always insist on buyng my own (correct) oil. Comma is good as if the oil causes issues they take full responsibility for damage like this.

geordieracer

Sandoval wrote: »

Do you see many petrol turbo Picassos then?

Bet that makes you feel stupid when the OP states it was one.

WELL DONE :beer:

gordikin

liberty10 wrote: »

Hi
...its a diesel engine...

.

</p> They didn't!