Not so Perfect Home(relisted coz of moaners)

steviedkelly

I have 3 separate agreements with Perfect Home,two which i pay for and one my partner pays,mine is paid through my bank card for a set payment,my partner didnt pay for the one he is ment to and they rung me so i explained what had happened and that i would be in the following friday to pay,they said ok and left it at that,friday i went to pay and they had taken £90 from my bank account instead of £37 the set payment,i went in and told them they cant do that without my permission and they said its on the paper i signed to allow them to take the money out but i havent seen this,they didnt give me chance to come in and pay they just took the money and they wouldnt give it back!!they said they would take my bank card details off the system so i left it at that.....til today when they have taken money fropm my bank again withjout my permission....i am getting really fed up of there attitude and taking more than they are ment to and really need some advice as to what i can do about them

Googlewhacker

I don't get it, you allowed them to take £37 but they are taking more?

If so check the contract and get a copy of it if you don't have it

unholyangel

I assume it was by card and not via direct debit (i know you said they removed your bank card details but i'm just checking).

If it was by direct debit then you're covered by the direct debit guarantee - in that if the amount varies, they are supposed to give you advance warning of this AND if a mistake is made, you are entitled to a immediate refund via your bank.

If it was by card, what type of card is it?

Are they taking your partners money from your account or is the excess money from your own agreement with with?

Takoda

Couldn't you have just edited your original post? Rather than clogging up the board with 2 threads about the same thing?

Takoda

Can't find much on them via Google but did find this

We sell top quality products for the home such as televisions, computers, games consoles, washing machines, refrigerators, dining tables and beds. Our customers can buy outright or we offer them the choice of spreading their payments by direct debit or visiting the store each week.

So the OP must have at some point signed a direct debit mandate.

Like Bright House PH appear to be a sub-prime lender with the usual high interest rates. The OP must've incurrred late payment penalties but a lot of the original post is unclear.

steviedkelly

Was it a crime to repost?Seeing as i dont spend all my time on here like some people,i have only used the site a few times and was unaware i could edit it!!!

4743hudsonj

steviedkelly wrote: »

Was it a crime to repost?Seeing as i dont spend all my time on here like some people,i have only used the site a few times and was unaware i could edit it!!!

You seem extremely defensive... I wasn't even attacking you in your first post. All I suggested is making your post more readable to improve responses ......

And somebody now is just suggesting you could have edited rather than reposting, not thing wrong with suggesting is there? Now you will know in future.....

Takoda

steviedkelly wrote: »

Was it a crime to repost?Seeing as i dont spend all my time on here like some people,i have only used the site a few times and was unaware i could edit it!!!

Crime - no?

Irritating thing to do - yes!

When bad stuff happens to some people it can feel like karma.

Oooh was that harsh?

Apples2

steviedkelly wrote: »

Was it a crime to repost?Seeing as i dont spend all my time on here like some people,i have only used the site a few times and was unaware i could edit it!!!

Is the other post any easier to read than that block of waffle at the top of this thread??



EDIT: Ha ha! just saw the other one. At least this one does have genuine advice about the complaint :rotfl::rotfl: