returns

shelby1003

can anyone help me by confirming the returns/refund policy at asda??
been told by asda they can not exchange a product without receipt even though its faulty because its not an asda branded product!!

somethingcorporate

shelby1003 wrote: »

can anyone help me by confirming the returns/refund policy at asda??
been told by asda they can not exchange a product without receipt even though its faulty because its not an asda branded product!!

Otherwise how would they know you bought it in Asda?

Any proof of purchase (bank statement etc) should suffice.

Googlewhacker

somethingcorporate wrote: »

Otherwise how would they know you bought it in Asda?

Any proof of purchase (bank statement etc) should suffice.

Yes, how do they know that you bought it, didn't get gifted it, it wasn't stolen etc

go_cat

shelby1003 wrote: »

can anyone help me by confirming the returns/refund policy at asda??
been told by asda they can not exchange a product without receipt even though its faulty because its not an asda branded product!!

A lot of supermarkets have really tightened up their refund policies recently i guess due to the high level of fraud they encounter .

Why do you not have the receipt? Was it a gift, are you sure it was bought from asda???

You could try to appeal to their better nature....... but not going to be easy as they are quite within their rights to ask for proof of purchase to check it was bought from them in the first place and when it was bought

gordikin

MSE member sirmarcus will no doubt be along sometime soon with what he thinks is the head honcho at Asda's email address...ignore his post.

unholyangel

KittyPryde wrote: »

I think you should be able to take a bank statement in as proof, my dad did that on a faulty kettle (but in Sainsburys. Wasn't a Sainsburies branded kettle either).

Proof of purchase doesnt have to be a receipt when returning under your statutory rights (faulty/damaged) and it can be a bank/credit card statement.

But if you are returning based on the stores own policy, i believe they can in fact ask that a receipt is produced.

montyrebel

If the product is still for sale you could buy a new one, take it home and replace it in the box with the faulty one and then take it back with the receipt.

Works in my local store for some things

adam.mt

montyrebel wrote: »

If the product is still for sale you could buy a new one, take it home and replace it in the box with the faulty one and then take it back with the receipt.

Works in my local store for some things

Tut, tut!

gordikin

montyrebel wrote: »

If the product is still for sale you could buy a new one, take it home and replace it in the box with the faulty one and then take it back with the receipt.

Works in my local store for some things

...you'll get the 'sale' price refunded....maybe not the price you paid originally?

sirmarcus

gordikin wrote: »

MSE member sirmarcus will no doubt be along sometime soon with what he thinks is the head honcho at Asda's email address...ignore his post.

Thanks for the reminder !!:rotfl::rotfl::rotfl::D:D:D:rotfl::rotfl::):):):rotfl::rotfl:

somethingcorporate

sirmarcus wrote: »

Thanks for the reminder !!:rotfl::rotfl::rotfl::D:D:D:rotfl::rotfl::):):):rotfl::rotfl:

Do you even bother to read any of the threads any more??