Home contents insurance cancelation costing more than the full premium?

lisyloo

I think iamana1ias got out of the wrong side of bed this morning

No, he's always like that :rotfl:

SandC

If I were the manager I would let the £8 go but they are obviously playing the book and letting the computer dictate - see the £45 is a standard charge - you just happen to have cheap contents to insure - the charge would be £45 if the policy cost £500 per year. But the £8 is a discrepancy that someone would have to think about a little bit to sort out without the computer throwing a strop and that is why they are refusing to waive it.

Simples.

iamana1ias

crazycano wrote: »

I think iamana1ias got out of the wrong side of bed this morning.... or works for Admiral:beer:

I used to work for the Admiral group, and have made no secret of that. It was over 10 years ago so I have no link with them now!

iamana1ias

lisyloo wrote: »

No, he's always like that :rotfl:

He is a she

crazycano

SandC wrote: »

If I were the manager I would let the £8 go but they are obviously playing the book and letting the computer dictate - see the £45 is a standard charge - you just happen to have cheap contents to insure - the charge would be £45 if the policy cost £500 per year. But the £8 is a discrepancy that someone would have to think about a little bit to sort out without the computer throwing a strop and that is why they are refusing to waive it.

Simples.

I agree it's the usual 'computer says no' syndrome, just an inherent problem with large companies and complex computer software.. and a distinct lack of desire to please the customer. If they had said 'technically we need to charge you £8 extra, but it seams a little mean to us, so we'll waiver the fee this time as a good will gesture' I would have said 'thanks, a human response from a PC world' and would definatley used them again in the future... gaining them more than their £8.

I still maintain if I was the boss, I'd let the £8 go as paying more money for less insurance is ridiculous!

Anyway, Ive decided to write a long letter of complaint requiring a reply and that should cost them more than £8, so we'll be even! and maybe they'll just let someone in the future off as a result...

vaio

crazycano wrote: »

I asked if I could just leave the insurance to run its course and not renew it in six months time. But they said I couldn't because technically the contents would be insured twice, if my tenant insures their contents too. Is that correct?

Sounds like nonsense to me and even more so because presumably they are different contents.

If the same items are insured twice than each insurance company pays a share of any claims

db78

I have just been quoted £76.56 by Endsleigh to cancel my contents policy, which is just out of order. I am moving from rented into my first mortgaged property and took out buildings (with contents) insurance a couple of weeks ago when we exchanged as were the terms of the mortgage. I have now stupidly read the ts and cs, where it clearly states that cancellation will cost £50 + a charge relating to the time left on the policy. Any suggestions?

dtaylor84

crazycano wrote: »

we'll waiver the fee this time

Sorry, I don't normally do grammar corrections, but this really grates...

The verb is waive - waiver is a noun.

dunstonh

db78 wrote: »

I have just been quoted £76.56 by Endsleigh to cancel my contents policy, which is just out of order. I am moving from rented into my first mortgaged property and took out buildings (with contents) insurance a couple of weeks ago when we exchanged as were the terms of the mortgage. I have now stupidly read the ts and cs, where it clearly states that cancellation will cost £50 + a charge relating to the time left on the policy. Any suggestions?

Pay it?

The charge is not out of order and its your own fault for arranging contents cover when you already had it. You could have added it to the existing contents policy then shopped around on renewal.

You could put a mis-sale complaint in against the adviser that told you to take out a new home insurance policy if they didnt cover off the issues about cancelling antoher policy mid term.