problem with internet log in pages

cattie

Having an internet problem today & don't seem to be able to access pages that need a log in. I've tried both bank accounts & ebay. All I get are error pages & these error pages take ages to load & then come up with Cannot Find Server in the blue title bar at the top, & page cannot be displayed on the white page.

It seems strange as the actual site pages load ok but it's just a problem trying to log in. It always does my head in when things are ok one day & then suddenly go awry without me having a clue why or how to remedy it.

Any advice will earn my heartfelt thanks.:o

Browntoa

do you use

1) XP

2) Nortons ?? if not which firewall

3) if you have a router for your broadband connection have you tried turning it off for a few minutes and then back on

cattie

I have Windows xp home, zone alarm firewall & avg anti virus. I'm on aol, but have tried also using internet explorer browser & it's exactly the same.

I probably sound a bit dim but not sure exactly what a router is. I tried turning computer off then on again, but it made no difference.

I'm just dreading this being a complicated problem as my brain gets completely frazzled with anything the least technical.

Browntoa

router is the box that plus into the phone line,

cattie

Browntoa I love you :kisses3:. I just tried unplugging the router now I know what it is, then tried logging on to one of the bank accounts & also ebay & it worked :j.

Thank you so much for your help.