EDF Energy rubbish

[Deleted User]

Stopped sending me paper bills due to some b*ll**ks about being greener so they say. Today I get a nasty demand in the post telling me to pay up or submit a new meter reading via their half-a**sd attempt of a website.

I submitted a meter reading last week and when I log in there are no bills available. Just an amount due and an estimated meter reading!

Stuff them. I'm changing supplier!

I want paper bills. :mad:

Stingy1_2

That contradicts what they told me. I switched to them in April and have had nothing but problems ever since. But anyway, I asked them why I was still getting paper bills when I was on the Online Energy Saver 6 tariff which is supposed to be paper free. The CS agent replied 'we are't set up for paperless billing yet'!

Mitch987

Last year EDF changed computer systems and it seems to have sent them to pot. The first bill I got from them overcharged me by £100. I thought that would be sorted in the next bill. But I've been struggling to get a correct bill for the last 3 months. I've spent hours on the phone and the one I got in this weekend was still hopelessly wrong and very obviously so. I am closing the account so need a correct bill. Be warned! If you go with this company the paperwork and phone calls will soon become a small part time job.

greyloz

I have just see this post, and have problems since we moved here last year. I have been with them years but when we moved last Feb and set up account for this house, I was told it would take 8 weeks to change as we had to go with company that previous people used and then transfer. Phoned them in May and was on queue for 30 minutes told it was sorted never heard no more and phoned time and time again always taking ages in queue and finally through to be be told a problem setting up electric account side by Aug I still had not paid any money for gas and electric and finally got through to a lady that dealt with it and I paid for bill up till them DD was set up asked for meter reading in Sept, guess what have heard no more since. Rang them up 2 weeks ago with readings and said bill will be put on account online, no bill has appeared so phoned this morning and they took credit we have paid so far and say we still owe some and DD is increased for next 6 months to cover whats owed and monthly amounts have increased slightly, it was going to be alot more but I was beginning to get annoyed as I said to them I have had terrible service from them and am thinking of changing supplier. We have down sized house as well but problems seem to be all their end and customers are suffering.

UnluckyT

i had problems when i moved over to them from southern electric.
it was a ping pong match as to who i was with for about a month till it was straightened out. seems to have settled down athough whenever ive given a meter reading ive had someone turn up a couple of days later to then read the meter. crazy or what?