No money back in two months!

loopyloo1986

Please help! Any advice welcome! I don't know what to do next!:mad:

I had a flight cancelled by easyjet on the 19th july and so i rang up for my refund. As my card had expired from that initially used I had to send off the new no. and details via email and they'd do it that way. A week passed, no response via email or through account so i rang up and a man opened the email there and then so I know they'd received it. He said it would take upto 3 weeks to go back in.
3 weeks went by, I sents emails and I never got a reply! I sent a written complaint with details to the customer services department and they haven't even got back to me!

I've started Uni now and I need it, and I feel as though i'm never going to get it back and they have stolen my money!

Please help!!!:eek:

hjb123

Have you contacted the credit card company? I realise that the card that you had originally paid on had expired but in the end they should still cover it surely? See what they say and whether they can do a chargeback

RAMBLER

Also remember that the backlog for repayments will be quite large considering the amount of disruption.

Saying that its your money, so maybe go the credit card route if you can.